Job summary
Job post source
This job is directly from Medicus IT
Job overview
The Client Success Manager at Medicus IT is responsible for building and maintaining strong client relationships to ensure satisfaction and retention, acting as the primary liaison between clients and internal teams.
Responsibilities and impact
The role involves managing client onboarding, adoption, and ongoing support, conducting business reviews, identifying client needs, resolving issues, handling escalations, and collaborating with internal teams to improve client experience.
Experience and skills
Candidates should have 3-5 years of experience in Customer Success, IT, or technical account management, with skills in communication, problem-solving, MSP/IT support, networking fundamentals, cloud services, and IT service management frameworks; an Associate's Degree in Computer Science or similar is preferred.
Work environment and culture
The company values include Doing the Right Thing, Taking Ownership and Delivering Results, Cultivating Positivity, and Encouraging Improvement and Innovation, emphasizing professionalism, service excellence, and teamwork.
Job location and travel
This is a hybrid role requiring 2-3 days per week in a Medicus IT office location, with flexibility across their office sites.
Unique job features
The role is distinguished by its hybrid work model, focus on client lifecycle management, and alignment with Medicus IT's core values and technical service delivery expertise.
Company overview
Medicus IT is a leading provider of managed IT services specializing in the healthcare sector. They offer comprehensive solutions including cybersecurity, cloud services, and compliance management to ensure healthcare organizations operate efficiently and securely. The company generates revenue through subscription-based service models and customized IT solutions tailored to client needs. Founded in 2004, Medicus IT has grown significantly, acquiring several smaller IT firms to expand its footprint and capabilities. Their focus on healthcare IT makes them a critical partner for medical practices and healthcare providers aiming to enhance their technological infrastructure.
How to land this job
Position your resume to emphasize your experience in client relationship management, technical account handling, and your ability to drive client satisfaction and retention, aligning with Medicus IT's focus on a customer-first mindset.
Highlight your skills in communication, problem-solving, and cross-functional collaboration, as well as familiarity with MSP service delivery, cloud services like Azure or AWS, and networking fundamentals such as firewalls and routers.
Apply through multiple channels including Medicus IT's corporate careers page and LinkedIn to maximize your application visibility and increase your chances of getting noticed.
Connect with current Medicus IT employees in the client success or technical teams on LinkedIn, using ice breakers such as asking about their experience with Medicus IT’s hybrid work model or inquiring how they approach client retention in technical environments.
Optimize your resume for ATS by including keywords from the job description such as 'client success,' 'MSP,' 'cloud services,' 'technical account management,' and 'problem-solving' to ensure it passes automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application platforms, and identify relevant LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and refining your skills.
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