Job summary
Job post source
This job is directly from Flourish Research
Job overview
The Remote Customer Service Representative at Flourish Research is responsible for delivering exceptional customer support remotely, ensuring client satisfaction and efficient issue resolution.
Responsibilities and impact
The role involves responding to customer inquiries, resolving issues, providing product information, processing orders and returns, maintaining customer records, and collaborating with team members to ensure customer satisfaction.
Compensation and benefits
The position offers a salary range of $68K to $72K with no additional benefits explicitly mentioned.
Experience and skills
Candidates should have 1-2 years of customer service experience, preferably with remote work experience, excellent communication skills, problem-solving abilities, proficiency in Microsoft Office and CRM software, and the ability to work independently.
Work environment and culture
The job supports a remote work environment, emphasizing flexibility, adaptability, and a customer-focused mindset in a fast-paced setting.
Job location and travel
This is a remote position allowing work from home.
Unique job features
The job offers the flexibility of remote work and involves multi-channel customer service responsibilities in a dynamic environment.
Company overview
Flourish Research is a leading clinical research organization specializing in conducting Phase I-IV clinical trials across various therapeutic areas. They generate revenue by partnering with pharmaceutical, biotechnology, and medical device companies to manage and execute clinical studies, ensuring regulatory compliance and high-quality data. Established with a mission to advance medical knowledge and improve patient outcomes, Flourish Research has built a reputation for innovation, integrity, and excellence in clinical research, making it a pivotal player in the healthcare industry.
How to land this job
Position your resume to highlight your customer service experience, especially any remote work and proficiency with CRM software and Microsoft Office, as these are key for Flourish Research.
Emphasize your communication skills, problem-solving abilities, and your capacity to manage time independently, aligning with the job’s focus on self-motivation and multitasking.
Apply through multiple channels including Flourish Research’s corporate website and LinkedIn to maximize your exposure and chances of being noticed.
Connect on LinkedIn with current employees in Flourish Research’s customer service or remote operations teams; start conversations by complimenting a recent company initiative or asking about their experience working remotely for Flourish.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'CRM software,' 'remote work,' 'problem-solving,' and 'Microsoft Office' to ensure it passes initial automated screenings.
Use Jennie Johnson’s Power Apply to automate tailoring your resume, applying through multiple platforms, and identifying the best LinkedIn contacts to network with, saving you time and increasing your chances at Flourish Research.
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