Job summary
Job post source
This job is directly from Backyard Products
Job overview
The Customer Service Scheduling Agent role at Backyard Products involves managing appointment scheduling to ensure efficient service delivery and customer satisfaction.
Responsibilities and impact
The agent will handle scheduling, confirming, and modifying appointments via phone and email, manage inbound and outbound calls, coordinate availability with customer preferences, handle cancellations and urgent requests, maintain detailed records in scheduling and CRM systems, and collaborate with internal teams to balance service capacity and demand.
Compensation and benefits
The position offers competitive pay, a comprehensive benefits package, career growth opportunities, and ongoing professional development.
Experience and skills
Candidates should have experience in customer-facing roles with scheduling or dispatch duties, strong organizational and communication skills, multitasking ability, familiarity with scheduling platforms or CRM tools like Salesforce or Skedulo, and a solutions-oriented mindset; bilingual skills are a plus but not required.
Career development
The company provides career growth opportunities and ongoing professional development for employees.
Work environment and culture
Backyard Products promotes a positive, team-oriented culture where employee contributions are valued.
Team overview
The role involves working with a small team to coordinate scheduling and service delivery.
Unique job features
The job emphasizes balancing efficiency with genuine customer care and involves coordinating service appointments to optimize route and schedule efficiency.
Company overview
Backyard Products specializes in designing, manufacturing, and installing a variety of outdoor structures, including sheds, playsets, and gazebos. They generate revenue through direct sales, partnerships with major retailers, and custom installation services. Founded in 1975, the company has grown significantly, expanding its product offerings and market reach. Key historical milestones include the acquisition of several regional competitors, enhancing their manufacturing capabilities and distribution network.
How to land this job
Tailor your resume to highlight your experience in customer service and scheduling, emphasizing your ability to manage inbound and outbound calls efficiently while maintaining professionalism.
Focus on showcasing your organizational skills, attention to detail, and familiarity with CRM and scheduling platforms like Salesforce or Skedulo, as these are key to the role.
Apply through multiple channels including Backyard Products' corporate careers page and LinkedIn to maximize your chances of being noticed for the Customer Service Scheduling Agent position.
Connect with current employees in the customer service or scheduling departments at Backyard Products on LinkedIn; start conversations by complimenting recent company initiatives or asking about their experience balancing customer needs with scheduling logistics.
Optimize your resume for ATS by incorporating keywords from the job description such as 'scheduling appointments,' 'customer service,' 'CRM systems,' 'multitasking,' and 'communication skills' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS, and identify relevant LinkedIn contacts to network with, freeing up your time to prepare for interviews and follow-ups.
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