Job summary
Job post source
This job is directly from Wellabe
Job overview
The Customer Success Specialist 2 at Wellabe is responsible for providing customer service to policyholders and medical providers, addressing moderately complex concerns and changes.
Responsibilities and impact
Daily tasks include answering calls, processing changes, documenting customer claims, researching issues, and mentoring less experienced representatives.
Compensation and benefits
Benefits include hybrid availability, 401(k) with company match, health insurance, paid time off, volunteer time off, and paternity leave.
Experience and skills
Candidates should have a high school diploma or GED, over one year of customer service experience, and strong communication skills; insurance industry experience is a plus.
Career development
Wellabe offers growth opportunities through LinkedIn Learning, mentorship programs, and reimbursement for professional designations and certifications.
Work environment and culture
The company fosters a culture of inclusivity, well-being, and development, emphasizing collaboration and continuous improvement.
Company information
Founded in 1929, Wellabe focuses on helping customers protect their health and financial well-being, with a commitment to internal culture and employee success.
Job location and travel
Remote work is available with hybrid options.
Unique job features
The role includes unique training opportunities and access to world-class content for professional development.
Company overview
Wellabe, headquartered in Des Moines, Iowa, is a private insurance company that specializes in life and supplemental health insurance products. The company was established in 2023 through the rebranding of six subsidiaries of the American Enterprise Group, Inc. Wellabe offers a range of insurance solutions including Medicare Supplement plans, preneed funeral, and final expense life insurance, as well as short-term care insurance. The company is recognized for its financial stability, with an A (Excellent) rating from AM Best, and is committed to fostering a culture of inclusivity and employee development.
How to land this job
Position your resume to highlight your customer service experience, emphasizing your ability to handle moderately complex inquiries and your attention to detail, which are vital for the Customer Success Specialist role at Wellabe.
Focus on showcasing your familiarity with insurance policies and any relevant experience in the healthcare sector, as this will resonate well with the job requirements.
Apply through multiple platforms, including Wellabe's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Engage with current employees in the customer success division at Wellabe on LinkedIn to learn more about the role; consider ice breakers such as asking about their experiences with the company culture or inquiring about their favorite part of working there.
Ensure your resume is optimized for ATS by incorporating specific keywords from the job description like 'customer service,' 'insurance,' and 'policyholder privacy' to enhance your visibility in applicant tracking systems.
Remember that Jennie Johnson's Power Apply feature can automate these tasks for you, allowing you to focus more on your job search and less on the logistics of applying.
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