Job summary
Job post source
This job is directly from City of Casper
Job overview
The Solid Waste Customer Service Representative role at City of Casper involves providing clerical and customer service support at the Solid Waste Facility, ensuring smooth operations and positive public interactions on a part-time Saturday schedule.
Responsibilities and impact
The role includes responding to service requests and billing inquiries, assisting customers with waste disposal rules, weighing vehicles and processing payments, maintaining records, running reports, and representing the city professionally to the public.
Experience and skills
Requires a high school diploma or equivalent, customer service skills, basic math, record keeping, typing, and proficiency with office equipment; a valid Wyoming driver's license is preferred.
Work environment and culture
The position emphasizes professionalism, positive customer service demeanor, adherence to city core values, and a work environment that includes both indoor office and outdoor facility duties.
Company information
City of Casper is a municipal government entity providing public services including solid waste management, with a focus on community service and regulatory compliance.
Team overview
The position reports to the Special Waste & Transfer Station Supervisor or higher-level management within the Solid Waste Facility team.
Job location and travel
The job is located at the Solid Waste Facility in Casper, Wyoming, with work performed indoors and outdoors regardless of weather, primarily on Saturdays.
Application process
Applicants must pass a background check and pre-employment drug test, submit to driving record verification, and use direct deposit for payroll; women, minorities, and individuals with disabilities are encouraged to apply.
Unique job features
The job involves a mix of clerical duties and physical activities such as standing, walking, and inspecting waste, with safety-sensitive responsibilities and occasional drug testing.
Company overview
The City of Casper is a municipal government organization responsible for providing essential services and infrastructure to the residents of Casper, Wyoming. They manage public services such as water and sewer systems, public safety, parks and recreation, and community development. The city generates revenue through taxes, utility fees, and various service charges. Notably, Casper has a rich history tied to the oil industry and serves as a regional hub for commerce and culture in central Wyoming.
How to land this job
Position your resume to emphasize strong customer service skills, clerical experience, and proficiency in handling billing and payment processing as these are core duties at the City of Casper Solid Waste Facility.
Highlight your ability to manage multiple tasks simultaneously, including answering phones, processing payments, and maintaining accurate records, which aligns with the job's multitasking demands.
Apply through multiple platforms such as the City of Casper's official employment website and LinkedIn to maximize your application visibility for this part-time role.
Connect with current employees in the Solid Waste or Public Works division on LinkedIn; start conversations by referencing recent city initiatives on waste management or by asking about the typical Saturday shift experience to break the ice.
Optimize your resume for ATS by incorporating keywords like 'customer service,' 'clerical support,' 'payment processing,' 'record keeping,' and 'Solid Waste Facility' directly from the job description to enhance screening success.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through the best channels, and identifying LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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