Job summary
Job post source
This job is directly from Grant Street Group
Job overview
The Client Solutions Analyst role at Grant Street Group involves helping customers understand and apply cloud-based software applications, contributing to the company's growth in the SaaS model for public sector clients.
Responsibilities and impact
Daily responsibilities include problem-solving, providing client support, prioritizing software changes, conveying technical specifications to developers, testing new features, coordinating software implementations for new clients, and training clients on software usage.
Compensation and benefits
The expected salary range is $70,000 – $120,000 per year, with a technology-rich work environment and support for both on-site and telecommuting positions.
Experience and skills
Candidates should possess strong communication skills, a curious disposition, and the ability to work collaboratively; experience in a similar role is preferred but not required.
Career development
Opportunities for professional growth include engaging with diverse clients and contributing to innovative software solutions, with a focus on teamwork and individual responsibility.
Work environment and culture
Grant Street Group fosters a culture of teamwork, professional excellence, and individual responsibility, with a strong emphasis on customer service and collaboration.
Company information
Grant Street Group specializes in cloud-based software solutions for public sector clients, focusing on areas such as tax processing and electronic payments, and is known for its exceptional customer service.
Team overview
The team consists of client solutions analysts from various backgrounds, emphasizing strong academic performance and effective communication skills.
Job location and travel
This position is open to U.S.-based telecommuters, with some travel required (approximately 10%) and an option to work from the company's headquarters in Pittsburgh.
Application process
Interested candidates are encouraged to apply directly, with an emphasis on putting in extra effort in their applications.
Unique job features
The role offers a unique opportunity to be a liaison between clients and developers, engaging in problem-solving and contributing to the development of software solutions.
Company overview
Grant Street Group is a software development firm specializing in cloud-based solutions for government and financial institutions. They generate revenue by providing software-as-a-service (SaaS) platforms for tax collection, electronic payments, and auctions of financial instruments. Founded in 1997, the company gained prominence by hosting the world's first online bond auction for the City of Pittsburgh. Their innovative approach and continued focus on technology-driven solutions have established them as a leader in the public finance sector.
How to land this job
Position your resume to showcase your curiosity, excellent communication skills, and your ability to explain complex topics clearly, as these are vital for the Client Solutions Analyst role at Grant Street Group.
Highlight any experience in problem solving, client support, and collaboration within a team environment, as these align closely with the responsibilities outlined in the job description.
Apply through various platforms, including Grant Street Group's corporate site and LinkedIn, to maximize your chances of being noticed for this remote position.
Connect with professionals in the client solutions division at Grant Street Group on LinkedIn to gather insights about the role and the company culture; consider ice breakers like asking about their favorite project or what they enjoy most about working there.
Ensure your resume is optimized for ATS by incorporating keywords from the job description such as 'client support', 'problem solving', and 'technical specifications' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your applications are tailored and submitted effectively.
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