Samsung Electronics America

Senior TAC Engineer (Technical Assistance Center)

PLANO, TXPosted 20 days ago

Job summary

  • Job post source

    This job is directly from Samsung Electronics America

  • Job overview

    The Senior TAC Engineer at Samsung Electronics America provides critical technical support for hardware, software, and network performance issues, ensuring resolution of high-severity outages and maintaining customer satisfaction in a 24/7 environment.

  • Responsibilities and impact

    The role involves troubleshooting RAN, KPI, and transport issues, managing ticket workflows, conducting root cause analyses, creating knowledge articles, mentoring junior engineers, and collaborating with internal teams to resolve technical problems within SLA.

  • Experience and skills

    Requires a bachelor's degree in EE, CS, or related field with 6+ years telecom experience, strong knowledge of 4G/5G technologies, wireless network architecture, Unix scripting, and customer support; master's degree and experience with Samsung RAN products or AI tools preferred.

  • Work environment and culture

    Samsung emphasizes innovation, inclusivity, diversity, and environmental responsibility, fostering a culture of growth and equal opportunity within a global team.

  • Company information

    Samsung Electronics America is a leader in mobile technologies and consumer electronics, known for innovation and a broad product portfolio including mobile devices, home appliances, and 5G networks.

  • Job location and travel

    Position is based onsite in Plano, TX with one day per week remote work option, requiring flexibility to work various shifts.

  • Unique job features

    The role offers exposure to cutting-edge 4G/5G network technologies and opportunities to lead technical discussions and process improvements using automation and AI.

Company overview

Samsung Electronics America, a subsidiary of South Korea-based Samsung Electronics, specializes in consumer electronics, semiconductors, and telecommunications equipment. The company generates revenue through the sale of smartphones, televisions, home appliances, and other electronic devices, as well as through its B2B solutions and services. Founded in 1969, Samsung has grown to become a global leader in technology, known for its innovation and cutting-edge products. Key historical milestones include the launch of the Galaxy smartphone series and significant advancements in semiconductor technology.

How to land this job

  • Tailor your resume to highlight your extensive experience in telecom support, especially your expertise with 4G/5G RAN network architecture, network troubleshooting, and customer support in high-severity environments, as these are critical for the Senior TAC Engineer role at Samsung Electronics America.

  • Emphasize your technical skills with Unix Bash Shell scripting, MySQL database knowledge, and familiarity with network performance analysis and outage resolution to align with the job's technical requirements.

  • Submit your application through multiple channels, including Samsung Electronics America's official careers page, LinkedIn, and reputable job boards that list this position to maximize your visibility to recruiters.

  • Connect on LinkedIn with current engineers and technical leads within Samsung's TAC or RAN teams; start conversations by referencing recent Samsung innovations in 5G technology or asking about their experience handling Sev1/Sev2 outages to build rapport.

  • Optimize your resume for ATS by incorporating keywords such as '5G network architecture,' 'RAN troubleshooting,' 'SLA compliance,' 'network performance KPIs,' and 'Unix scripting' to ensure your resume passes automated screening.

  • Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and discover LinkedIn contacts in the relevant Samsung divisions, allowing you to focus your energy on preparing for interviews and networking.

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