Job summary
Job post source
This job is directly from Dynamico
Job overview
The Customer Service Manager at Dynamico leads the customer support team to ensure exceptional service and drive continuous improvement in a fast-paced tech environment.
Responsibilities and impact
The role involves leading and developing the customer service team, overseeing customer interactions, optimizing processes, ensuring quality and performance, making data-driven decisions, collaborating with other departments, and advocating for customers.
Compensation and benefits
The position offers a competitive salary and benefits package, a collaborative and flexible work culture, and professional development opportunities.
Experience and skills
Candidates should have 5+ years in customer service with 2+ years in leadership, preferably in tech or SaaS, strong leadership, tech-savviness with CRM and analytics tools, problem-solving skills, and excellent communication; bilingual and automation experience are a plus.
Career development
The job provides opportunities for professional growth and career advancement within a growing company focused on innovation.
Work environment and culture
Dynamico promotes a collaborative, inclusive, and flexible work environment focused on innovation and customer satisfaction.
Company information
Dynamico is a growing company at the forefront of customer service innovation, likely in the tech or SaaS sector.
Team overview
The candidate will lead a passionate and dynamic customer support team, focusing on high performance and continuous improvement.
Unique job features
The role stands out by offering a chance to work with cutting-edge customer service technologies and drive impactful solutions in a high-growth tech environment.
Company overview
Dynamico is a technology-driven company specializing in providing innovative software solutions and digital transformation services to businesses across various industries. The company generates revenue primarily through custom software development, IT consulting, and subscription-based platforms tailored to client needs. Founded by a team of experienced engineers and entrepreneurs, Dynamico has built a reputation for agility, client-centric approaches, and a focus on emerging technologies such as cloud computing and artificial intelligence. Notably, the company has expanded its presence internationally, serving clients in North America, Europe, and Asia. Candidates should be aware of Dynamico’s commitment to continuous learning, collaborative culture, and its track record of delivering scalable, future-ready solutions.
How to land this job
Position your resume to highlight leadership experience in customer service, emphasizing team development, coaching, and motivating high-performing teams in fast-paced environments like tech or SaaS.
Focus on showcasing your expertise in customer engagement, problem-solving, and process optimization using customer service software and CRMs such as Zendesk or Salesforce, aligning with Dynamico's tech-driven culture.
Apply through multiple channels including Dynamico’s corporate career page, LinkedIn job postings, and relevant tech job boards to maximize your application visibility.
Connect with current Dynamico customer service managers or team leads on LinkedIn; start conversations with ice breakers like commenting on their recent customer service initiatives or asking about how they foster continuous improvement within their teams.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer engagement,' 'team leadership,' 'process optimization,' 'CRM,' and 'data-driven decision making' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume customization, identify multiple application channels, and find relevant LinkedIn contacts to network with, freeing up your time to prepare for interviews and refine your skills.
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