Job summary
Job post source
This job is directly from PowerPlan, Inc.
Job overview
The Application Support Analyst at PowerPlan, Inc. plays a critical role in providing technical support and troubleshooting to ensure customer satisfaction and success with PowerPlan software.
Responsibilities and impact
The analyst will triage, prioritize, and troubleshoot customer issues, communicate continuously with customers, escalate as needed, debug complex application issues, contribute to knowledge bases, mentor junior staff, and participate in process improvements.
Experience and skills
Requires a bachelor's degree in Computer Science, IT, Engineering or related fields, strong communication, problem-solving, technical skills including SQL and system architecture, and ability to work varied shifts including on-call. Preferred experience includes ERP, EAM, CRM systems, financial accounting knowledge, and industry experience in utilities or energy sectors.
Work environment and culture
PowerPlan values quality customer service, accountability, technical ability, critical thinking, and effective communication in a hybrid work environment combining onsite and remote work.
Company information
PowerPlan, Inc. has over 30 years of experience helping North American energy companies make financial decisions with industry-leading software and expertise.
Team overview
The role is within the Product Support team, which provides technical and functional expertise to support customers and improve their experience with PowerPlan software.
Job location and travel
This is a hybrid role requiring a mix of onsite work at the corporate office and remote work, with some mandatory onsite days for meetings or events.
Unique job features
The role involves complex debugging including code review, mentoring junior analysts, contributing to reusable knowledge articles, and supporting after-hours on-call rotations.
Company overview
PowerPlan is a leading provider of financial software solutions tailored for asset-intensive industries such as utilities, oil and gas, and transportation. They generate revenue by offering a suite of software products that help organizations manage their financial planning, budgeting, and regulatory compliance, ensuring optimized asset investment and usage. Founded in 1994, PowerPlan has grown significantly, driven by its innovative approach to integrating financial and operational data, which helps clients make informed decisions and improve profitability. The company is known for its robust software capabilities and strong customer support, making it a trusted partner in the industry.
How to land this job
Tailor your resume to highlight technical support skills, proficiency in SQL, PowerBuilder, .NET, and troubleshooting complex application issues, as these are key to the Application Support Analyst role at PowerPlan, Inc.
Emphasize your ability to resolve customer cases efficiently within SLAs, strong communication skills for maintaining customer relationships, and experience with knowledge base contributions or mentoring, which align with the job’s focus on customer satisfaction and team collaboration.
Apply through multiple platforms including PowerPlan’s corporate careers page, LinkedIn, and other job boards where the position is listed to maximize your application visibility.
Connect with current PowerPlan Product Support team members or technical analysts on LinkedIn; use ice breakers like commenting on recent PowerPlan product updates, asking about their experience with the support team culture, or inquiring about tips for succeeding in this role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'SQL,' 'PowerBuilder,' 'customer satisfaction,' 'case resolution,' and 'knowledge base articles' to ensure your resume passes automated screenings.
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