Job summary
Job post source
This job is directly from Framebridge
Job overview
The Retail Store Manager at Framebridge Studio City leads the retail team to deliver exceptional customer service and drive the success of the store by managing operations and team development.
Responsibilities and impact
The manager is responsible for recruiting, hiring, training staff, improving store operations, collaborating with manufacturing for omni channel success, coaching team members, coordinating events, troubleshooting issues, and ensuring customer satisfaction.
Compensation and benefits
Full-time employees receive health, vision, dental insurance, life and AD&D insurance, paid time off and holidays, 401K and pension plans, parental leave, short-term disability, employee assistance program, frame discounts, bonuses, and incentives.
Experience and skills
Candidates need at least 3 years of store management experience in customer-facing sales or hospitality, strong leadership, communication, analytical, and problem-solving skills, interest in design, adaptability, and preferably a degree in art, design, or marketing.
Career development
The role offers opportunities to build and coach a high-performing retail team and grow within a creative and expanding consumer business.
Work environment and culture
Framebridge values pride in craftsmanship, collaboration, adaptability, creativity, and building lasting relationships with customers and team members in a dynamic environment.
Company information
Framebridge is a growing consumer brand disrupting the custom framing market by delivering high-quality, affordable custom products online and in retail stores with a focus on customer delight.
Team overview
The manager leads the retail store team, working closely with manufacturing and marketing teams to ensure seamless operations and customer experience.
Job location and travel
This position is based in Studio City with a flexible schedule including evenings and weekends to meet business needs.
Unique job features
The job includes unique opportunities to innovate retail experiences, coordinate in-store events, and work in a creative environment focused on design and customer happiness.
Company overview
Framebridge is a custom framing company that revolutionizes the traditional framing process by offering an online platform where customers can upload digital photos or mail in physical items to be framed. They generate revenue by providing a seamless, end-to-end framing service that includes design consultation, high-quality materials, and home delivery. Founded in 2014 by Susan Tynan, Framebridge has grown significantly, attracting significant investment and expanding its services to include retail locations. The company is known for its innovative approach to framing, customer-centric service, and commitment to quality craftsmanship.
How to land this job
Tailor your resume to highlight your leadership experience in retail or customer service management, emphasizing your ability to recruit, train, and develop high-performing teams as Framebridge values strong team-building skills.
Showcase your expertise in operational management and your ability to improve store performance and customer experience, aligning with Framebridge's focus on delivering exceptional service and seamless omni-channel operations.
Apply through multiple channels including Framebridge’s corporate careers page and LinkedIn to maximize your chances and ensure your application is seen by the right hiring managers.
Connect on LinkedIn with current store managers or retail leaders at Framebridge; start conversations by complimenting their approach to customer service or asking about their favorite part of working at Framebridge to break the ice.
Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'retail management,' 'team development,' 'operational improvement,' and 'omni-channel operations' to pass automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, saving you time and increasing your chances of landing the position.
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