Job summary
Job post source
This job is directly from KeenLogic
Job overview
The Desktop Support Specialist will provide technical support to end users, ensuring effective resolution of computer and network issues while enhancing customer satisfaction.
Responsibilities and impact
Daily responsibilities include troubleshooting hardware and software issues, providing customer support, and collaborating with team members on upgrades and new equipment implementation.
Compensation and benefits
The position offers health benefits, PTO, 401k, and life insurance.
Experience and skills
Candidates should have 3+ years of desktop support experience, knowledge of Windows and Active Directory, and exceptional customer service skills; a degree in Computer Science is preferred.
Company information
KeenLogic is involved in providing IT support services, particularly for government agencies such as USAID.
Job location and travel
The job is located in one of three locations in Washington, DC.
Company overview
KeenLogic is an IT services and consulting company headquartered in Maryland, with additional operations in Fredericksburg, Virginia. Founded in 2012, the company specializes in software development, enterprise architecture, and cloud implementation, focusing on driving modernization for its clients. With a workforce of 51-200 employees, KeenLogic serves both federal and commercial sectors, leveraging emerging technologies to offer transformative solutions. The company generates revenue through various IT service contracts and has a notable presence in the enterprise software and networking industry.
How to land this job
Position your resume to highlight your 3+ years of experience in Desktop Support, emphasizing your troubleshooting skills and familiarity with both Mac and Windows operating systems.
Showcase your ability to interact directly with end users, as well as your experience in diagnosing and resolving hardware, software, and network issues, to align with the responsibilities outlined in the job description.
Apply through multiple channels, including KeenLogic's corporate site and LinkedIn, to maximize your chances of being noticed for the Desktop Support Specialist position.
Connect with professionals in the IT division at KeenLogic on LinkedIn to inquire about the role; consider ice breakers like asking about their experiences working with USAID or discussing recent technology trends relevant to the position.
Optimize your resume for ATS by incorporating relevant keywords from the job description such as 'Desktop Support', 'Active Directory', and 'customer service', ensuring your application stands out in initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your materials are tailored and comprehensive.
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