Job summary
Job post source
This job is directly from Services for the UnderServed (S:US)
Job overview
The Operations Field Analyst at S:US supports the agency's IT infrastructure by providing technical assistance and troubleshooting across multiple office locations, contributing to the organization's mission of serving clients.
Responsibilities and impact
The role involves visiting various NYC office locations to deliver, install, and troubleshoot technical issues, supporting end user devices, managing Active Directory, handling support tickets, and providing both remote and in-person technical support.
Compensation and benefits
The position offers a salary range of $70,000 to $75,000 per year and includes a comprehensive benefits package with health and wellness resources, generous PTO, and professional development opportunities.
Experience and skills
Candidates should have 1-2+ years of relevant experience, a driver's license, comfort driving a company vehicle, and preferably a technical degree or certifications; skills in MS Office, Windows, Active Directory, network wiring, and printer/copier support are important.
Career development
S:US offers professional development opportunities and supports continuous quality improvement to help employees maximize their potential.
Work environment and culture
The company culture emphasizes respect, integrity, support, maximizing individual potential, and continuous quality improvement, fostering a collegial and supportive work environment.
Company information
Services for the UnderServed (S:US) is a mission-driven organization focused on transforming lives and addressing societal imbalances, with a diverse team committed to client wellbeing.
Team overview
The candidate will join the IT Infrastructure Department, a team of professionals supporting the agency's technical infrastructure under the Director of IT Infrastructure Operations.
Job location and travel
The job requires daily remote field work throughout the five boroughs of NYC with occasional on-site visits for training and special projects.
Unique job features
The role is distinguished by its dynamic culture, field-based technical support across multiple locations, and the opportunity to contribute directly to the agency's mission of social impact.
Company overview
Services For The Underserved, Inc. (S:US) is a non-profit organization dedicated to providing comprehensive support services to individuals and families facing challenging life circumstances, including homelessness, disability, and poverty. They generate revenue through government contracts, grants, and private donations, which fund their wide range of programs such as housing, employment services, and mental health support. Founded in 1978, S:US has a long history of advocating for vulnerable populations and has grown to serve over 35,000 individuals annually across New York City.
How to land this job
Position your resume to highlight your technical proficiency with end-user device troubleshooting, network wiring, Active Directory maintenance, and experience supporting MS Office and Windows environments, as these are core to the Operations Field Analyst role at Services for the UnderServed.
Emphasize your ability to work independently in a remote field setting, your strong organizational skills, and your proactive approach to resolving IT issues, reflecting the job’s requirement for daily remote visits and initiative in problem-solving.
Apply through multiple channels including the official Services for the UnderServed corporate careers page and LinkedIn to maximize your application’s reach and visibility for this position.
Connect on LinkedIn with current IT Infrastructure team members or related Support Services staff at Services for the UnderServed; use ice breakers like commenting on their commitment to community support or asking about their experience managing IT across multiple NYC locations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Active Directory,' 'network wiring,' 'technical support,' 'remote field work,' and 'ticketing system' to ensure your resume passes automated screening.
Leverage Jennie Johnson’s Power Apply feature to automate tailoring your resume, identify all relevant application portals, and find LinkedIn contacts to network with, saving you time and enhancing your job search effectiveness.
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