Job summary
Job post source
This job is from a recruiting firm hiring for a separate company
Job overview
The Customer Service Team Manager role involves leading and managing a customer service team to enhance customer satisfaction and service quality within the company.
Responsibilities and impact
The manager will guide and develop the customer service team, implement initiatives to improve customer experience, optimize workflows, collaborate with internal departments, provide training, set performance metrics, manage workforce allocation, and ensure compliance with policies.
Experience and skills
Candidates must have a bachelor's degree in business or related field, supervisory experience, strong communication and leadership skills, proficiency in Microsoft Office, and preferably CRM or Dynamics 365 knowledge.
Company overview
Confidential Careers is a professional services company specializing in career coaching, resume writing, and job search strategy development to help individuals achieve their career goals. They generate revenue by offering personalized career services, subscription-based resources, and workshops tailored to job seekers and professionals at various stages of their careers. Founded with a mission to empower individuals in navigating the competitive job market, the company has built a reputation for delivering customized solutions and expert guidance. Their focus on confidentiality and client-centric support makes them a trusted partner for career advancement.
How to land this job
Tailor your resume to emphasize leadership experience in managing customer service teams, highlighting your ability to motivate and develop associates to meet performance goals.
Focus on showcasing skills in designing customer experience initiatives, optimizing workflows, and collaborating cross-functionally to resolve issues, as these align closely with the job's core responsibilities.
Apply through multiple platforms including Confidential Careers' official corporate website and LinkedIn to maximize your exposure to recruiters and hiring managers.
Connect with current employees in the customer service or operations divisions at Confidential Careers on LinkedIn; start conversations by referencing recent company customer service initiatives or by asking about team culture and leadership expectations.
Optimize your resume for ATS by incorporating keywords such as 'customer service management,' 'team leadership,' 'customer satisfaction,' 'workflow optimization,' and 'cross-functional collaboration' to ensure your resume passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best application channels, and facilitate networking with relevant contacts, allowing you to focus your energy on preparing for interviews and refining your leadership pitch.
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