Job summary
Job post source
This job is directly from Infinite Campus
Job overview
The Client Relationship Manager at Infinite Campus drives product adoption, customer satisfaction, and retention to ensure customers realize value from the company's educational software products.
Responsibilities and impact
The role involves maintaining strong customer relationships, aligning with internal teams to support customer success, analyzing customer data to identify improvement opportunities, mentoring, advocating for customers, and organizing customer-facing events.
Compensation and benefits
The position offers a target salary up to $90,000 depending on qualifications, with benefits including medical, dental, vision, onsite health center, 401k, employee stock options, paid time off, education assistance, and daily free lunch.
Experience and skills
Candidates should have experience in customer success or account management, preferably in a SaaS environment, with strong interpersonal, communication, organizational, analytical, and empathetic skills.
Work environment and culture
Infinite Campus offers a relaxed onsite work environment that values collaboration and a positive, professional attitude aligned with their client relationship management philosophy.
Company information
Infinite Campus is a trusted educational software company serving K12 school districts for over 30 years, supporting more than eight million students across the U.S.
Job location and travel
The job is onsite at Infinite Campus with an emphasis on in-person collaboration.
Unique job features
The role includes unique opportunities to engage with customers through events like user groups, trade shows, and conferences, and to influence customer success processes organization-wide.
Company overview
Infinite Campus is a leading provider of comprehensive student information systems (SIS) for K-12 education, offering tools for managing student data, attendance, grades, and more. Founded in 1993, the company has grown to serve millions of students across the United States, focusing on streamlining administrative processes and enhancing communication between schools, students, and parents. Infinite Campus generates revenue through subscription-based services and software licensing, catering to school districts and educational institutions. The company's commitment to innovation and customer support has solidified its reputation in the education technology sector.
How to land this job
Position your resume to emphasize your experience in customer success and client relationship management, highlighting your ability to drive product adoption, customer satisfaction, and retention in a SaaS or technology environment.
Showcase skills related to cross-departmental collaboration, customer journey mapping, data analysis for adoption and renewal strategies, and mentoring or escalation management to reflect the key responsibilities in the job description.
Apply through multiple channels such as Infinite Campus's corporate careers page, LinkedIn job postings, and other reputable job boards to maximize your application visibility.
Connect with current Infinite Campus employees in customer success or client relationship roles on LinkedIn, using ice breakers like commenting on recent company news, asking about their experience with customer success processes, or expressing enthusiasm about Infinite Campus’s mission to transform K12 education.
Optimize your resume for ATS by including keywords from the job description such as 'customer success,' 'product adoption,' 'customer retention,' 'SaaS,' 'data analysis,' and 'cross-department collaboration' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume customization, multi-channel applications, and LinkedIn networking outreach, freeing up your time to prepare for interviews and refine your personal brand.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.