Job summary
Job post source
This job is directly from Ben E. Keith Company
Job overview
The Branch I.S Technical Support Specialist at Ben E. Keith Company ensures smooth IT operations across division locations by supporting on-site and remote users and maintaining system efficiency.
Responsibilities and impact
The role involves providing technical support via phone, remote access, and hands-on assistance, installing and troubleshooting IT hardware and software, offering 24/7 support, training users on Microsoft Office and proprietary software, maintaining IT systems and asset records, and supporting sales teams with technology demonstrations.
Compensation and benefits
The position offers medical, dental, vision, life insurance, short and long term disability, 401K with matching, profit-sharing, employee assistance, wellness, educational assistance programs, paid vacation and holidays, and access to an employee credit union.
Experience and skills
Candidates need a two-year Associate Degree in IT or equivalent experience with certifications like CompTIA A+, and at least 2 years of hands-on hardware and software support experience.
Work environment and culture
Ben E. Keith values diversity, respect, and employee contributions, fostering an inclusive environment that leverages diverse strengths for creative business solutions.
Company information
Ben E. Keith Company is a long-standing, family-owned leader in food and beverage distribution in the U.S., known for quality service since 1906 and strong community support.
Job location and travel
The job is based in Edmond, OK, supporting multiple division locations including remote offices and field teams.
Unique job features
The role includes 24/7 rotating technical support, training on proprietary software, and involvement in promoting technology solutions to customers, distinguishing it from typical IT support roles.
Company overview
Ben E. Keith Company is a prominent distributor of food and beverages, specializing in both foodservice distribution and beverage distribution. Founded in 1906, the company has grown to become one of the largest independent food and beverage distributors in the United States. They generate revenue by supplying a wide range of products, including fresh produce, frozen foods, meats, and beverages, to restaurants, schools, healthcare facilities, and other institutions. The company is known for its extensive product catalog and commitment to customer service, which has helped it maintain a strong market presence for over a century.
How to land this job
Tailor your resume to highlight hands-on experience with IT hardware and software support, emphasizing skills in troubleshooting desktops, laptops, printers, networking devices, and telephony systems, as these are central to the Branch I.S Technical Support Specialist role at Ben E. Keith Company.
Emphasize your ability to provide prompt technical solutions and support both on-site and remotely, showcasing experience with 24/7 support and training users on Microsoft Office and proprietary software, which aligns with the job’s key responsibilities.
Apply through multiple channels including Ben E. Keith Company’s corporate career site and LinkedIn to maximize your application’s exposure and improve your chances of being noticed for this specialist position.
Connect with IT personnel or employees in the Food and Beverage Division at Ben E. Keith on LinkedIn; use ice breakers like commenting on the company’s long history or asking about their experience supporting remote teams to start conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'hardware troubleshooting,' 'Active Directory,' 'remote access,' and 'user training' to ensure your resume passes initial automated screenings.
Utilize Jennie Johnson’s Power Apply feature to automate and tailor your applications, find multiple application portals, and identify relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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