Job summary
Job post source
This job is from a recruiting firm hiring for a separate company named Personified Tech.
Job overview
The Client Support Technician role at Personified Tech supports day-to-day IT operations for clients, focusing on helpdesk support and technology management to enable clients' mission-critical work.
Responsibilities and impact
The technician handles helpdesk ticket responses, configures and maintains client SaaS platforms and devices, provides remote and onsite technical support, documents IT procedures, manages hardware/software inventory, conducts IT training, and troubleshoots various technical issues.
Compensation and benefits
The position offers a salary range of $65,000 to $75,000 annually, healthcare contributions, optional 401K matching, a cell phone stipend, and an annual learning and development stipend.
Experience and skills
Candidates should have IT knowledge, customer service skills, and experience with Google Workspace, macOS, Microsoft 365, and Slack; being a self-starter with quick learning ability is essential.
Career development
The job includes an annual learning and development stipend, suggesting opportunities for professional growth and skill enhancement.
Work environment and culture
Personified Tech values diversity, equity, and inclusion, fostering an inclusive and welcoming work environment aligned with progressive values.
Company information
Personified Tech is a managed IT and cybersecurity services provider for campaigns and non-profits, acting as an extension of client teams to manage technology and security.
Team overview
The role reports to the Director of Client Support and involves working closely with client teams and end-users in a service-oriented manner.
Job location and travel
This hybrid role is based in the New York metro area, with approximately 70-75% remote work and 25-30% onsite client visits requiring travel within the region.
Application process
Applicants must submit a resume and answer application questions, participate in interviews and a skills assessment, with applications reviewed on a rolling basis.
Unique job features
The role uniquely combines remote and onsite support with a focus on client-facing service and includes travel within the New York metro area.
Company overview
NTEN is a nonprofit organization based in the United States that focuses on supporting individuals and organizations using technology to drive social change, particularly within the nonprofit sector. The organization generates revenue through membership fees, educational programs, events such as the annual Nonprofit Technology Conference, and sponsorships. Founded in 2000, NTEN has played a significant role in shaping how nonprofits leverage digital tools and data for greater impact, advocating for digital equity and ethical technology use. Candidates should be aware of NTEN’s commitment to community-building, professional development, and its leadership in promoting inclusive technology practices. The organization is recognized for fostering collaboration among nonprofit professionals and advancing conversations around technology’s role in social good.
How to land this job
Tailor your resume to emphasize your technical proficiency with Google Workspace, Microsoft 365, Slack, Zoom, and endpoint management tools, as these are key platforms for the Client Support Technician role at NTEN.
Highlight your customer service skills and ability to communicate complex IT concepts clearly, reflecting the job’s focus on client-facing support and effective issue resolution both remotely and onsite.
Apply through multiple channels including NTEN’s corporate careers page and LinkedIn to maximize your application’s visibility and ensure you don’t miss any openings for this hybrid role.
Connect on LinkedIn with current Client Support or IT team members at NTEN, using ice breakers like commenting on recent company projects or asking about their experience balancing remote and onsite client support.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Google Workspace,' 'endpoint detection,' 'client support,' 'helpdesk ticket response,' and 'hybrid role' to pass automated screenings.
Use Jennie Johnson’s Power Apply feature to automate tailoring your resume, identify multiple application portals, and find relevant LinkedIn contacts to network with, freeing you to focus on interview preparation and skill enhancement.
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