Job summary
Job post source
This job is directly from PALFINGER AG
Job overview
The Customer Service Manager will oversee the CSR team, manage customer inquiries, and enhance the customer experience through process improvements and training.
Responsibilities and impact
Daily responsibilities include managing CSR operations, resolving escalated customer issues, setting development goals, and implementing training and process improvements.
Compensation and benefits
The position offers competitive compensation, a 401(k) with company match, comprehensive insurance options, paid holidays, and opportunities for continuous learning and career growth.
Experience and skills
Candidates should have five years of customer service and team management experience, a high school diploma (associate degree preferred), and knowledge of logistics and SAP.
Career development
The role provides opportunities for continuous learning and career growth within the company.
Work environment and culture
PALFINGER promotes an equal opportunity work environment and values diversity among its employees.
Company information
PALFINGER AG is known for its innovative lifting solutions and has a commitment to quality and customer satisfaction.
Team overview
The candidate will join a dedicated CSR team focused on enhancing customer service effectiveness.
Job location and travel
Occasional travel is required to corporate and sister sites for best practice sharing.
Company overview
PALFINGER AG is a global leader in innovative lifting solutions for use on commercial vehicles and in the maritime field. The company generates revenue through the design, manufacturing, and distribution of hydraulic lifting, loading, and handling systems, including cranes, aerial work platforms, and forklifts. Founded in 1932 in Austria, PALFINGER has a rich history of innovation and expansion, growing from a small workshop into a multinational corporation with a strong focus on sustainability and technological advancement.
How to land this job
Tailor your resume to highlight your five years of experience in customer service and team leadership, emphasizing your skills in managing customer inquiries and resolving escalated issues, as these are key responsibilities for the Customer Service Manager role at PALFINGER AG.
Showcase your knowledge of logistics, including parcel, LTL, TL, and container logistics, as well as any experience with SAP and Microsoft Office applications, particularly Excel, PowerPoint, Word, and Outlook.
Apply through multiple channels, including PALFINGER AG's corporate site and LinkedIn, to maximize your exposure and chances of landing the role.
Connect with individuals in the customer service division at PALFINGER AG on LinkedIn to express your interest in the position and gather insights about the company culture and expectations.
Potential ice breakers for your outreach could include asking about their experience with the CSR team or expressing interest in their recent initiatives to improve customer experience.
Optimize your resume for ATS systems by incorporating keywords from the job description, such as 'customer service', 'team leadership', 'process improvement', and 'coaching', to ensure your application passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your resume is tailored and optimized for the job.
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