Job summary
Job post source
This job is directly from ICUC, a brand under Dentsu.
Job overview
The Social Media Content Specialist role at ICUC involves managing and engaging with clients' social media communities to enhance brand presence and customer experience remotely.
Responsibilities and impact
The specialist will monitor, moderate, and respond to social media comments using clients' brand voices, create engaging content, escalate issues, and ensure community safety and brand guideline adherence.
Compensation and benefits
The position offers an hourly pay range of $14.75 to $15.00 USD, with pay based on experience and skills, and includes full-time and part-time options with remote work benefits.
Experience and skills
Candidates must have native English fluency, strong written communication, social media moderation experience, customer service skills, and reliable high-speed internet; additional language skills are a plus.
Career development
ICUC promotes growth through a collaborative and inclusive culture, supporting equal opportunities and professional development within a global network.
Work environment and culture
ICUC offers a fully remote, fast-paced, and collaborative environment focused on trust, responsibility, and diversity, emphasizing a human-centered approach.
Company information
ICUC is part of Dentsu, a global integrated growth and transformation company founded in 1901, known for innovative media, CXM, and creative solutions across 110+ markets.
Team overview
The role involves joining ICUC's growing team of creatives and social media experts working directly with brands to deliver social media expertise.
Job location and travel
This is a remote position based in the USA, specifically mentioning Arizona, with required availability for various shifts including weekends.
Application process
Applicants must submit applications online and may request accommodations if needed; only qualified candidates will be contacted for next steps.
Unique job features
The job offers unique shift flexibility across days, evenings, and overnights, fully remote work, and the opportunity to work with diverse global brands under Dentsu's umbrella.
Company overview
ICUC is a global leader in social media management services, specializing in content moderation, community management, and social listening. They help brands protect their online reputation and engage with their audience by monitoring and managing user-generated content across various platforms. Founded in 2002, ICUC has grown to serve clients worldwide, leveraging a team of skilled moderators and advanced technology to ensure safe and positive online interactions. The company generates revenue through service contracts with businesses seeking to enhance their social media presence and mitigate risks associated with user-generated content.
How to land this job
Tailor your resume to highlight your expertise in moderating and engaging audiences across multiple social media platforms, showcasing your ability to adopt and maintain brand voice and tone effectively.
Emphasize your exceptional written communication skills, including grammar, spelling, and syntax, along with your experience crafting creative content that drives engagement and participation.
Apply through multiple channels including ICUC's official careers page and LinkedIn to maximize your application's reach and visibility.
Connect with current ICUC social media or content team members on LinkedIn, initiating conversations with ice breakers like commenting on recent ICUC campaigns or asking about their experience working remotely with ICUC’s unique culture.
Optimize your resume for ATS by incorporating keywords such as 'social media moderation,' 'brand voice,' 'content creation,' 'customer engagement,' and 'community management' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume submissions, find the best application portals, and identify relevant ICUC contacts for networking, allowing you to focus your time on preparation and interviews.
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