IT Technical Support I

LOS ANGELES, CAPosted 30+ days ago

Job summary

• Job post source

  This job is directly from O2EPCM, Inc. dba O2 Engineering, Projects & Construction Management

• Job overview

  The IT Technical Support I role at O2EPCM, Inc. involves providing technical support and troubleshooting for IT systems, primarily supporting the Airport Development Group, ensuring smooth IT operations within the company.

• Responsibilities and impact

  The role includes answering help desk emails, diagnosing and resolving system issues, managing incident communication, onboarding and offboarding staff, performing hardware/software installations, supporting events, and training new staff.

• Compensation and benefits

  The salary range is $69,000 to $75,000 with full-time employment onsite in Los Angeles, CA, including 100% paid health, vision, and dental insurance, 401(k), paid holidays, sick leave, vacation, and an Employee Assistance Program.

• Experience and skills

  Candidates should have 5+ years of relevant experience or a bachelor's degree in computer science or related field, proficiency in PC hardware troubleshooting, network infrastructure, Windows OS, Microsoft Office 365, strong communication skills, ability to lift 40 lbs, and preferred certifications.

• Career development

  The job offers opportunities to manage data coordination projects and gain on-the-job training, supporting professional growth within a technical support environment.

• Work environment and culture

  O2EPCM, Inc. values innovation and sustainability, providing a collaborative work environment focused on delivering professional and technical services in engineering and construction management.

• Company information

  O2EPCM, Inc. is an award-winning firm specializing in professional, technical, consulting, and management services for government agencies, utilities, and private clients in the planning, design, engineering, and construction industry.

• Team overview

  The candidate will join the IT support team serving the Airport Development Group, working closely with other team members to maintain IT infrastructure and support staff across multiple locations.

• Job location and travel

  The position is full-time and onsite in Los Angeles, CA, with mobility required to support various campus sites and events.

• Application process

  Applicants must submit an updated resume, certifications/licenses, 3-4 professional references, and a project list with details if they proceed in the hiring process.

• Unique job features

  This role is distinguished by its focus on supporting a specialized client group within the airport development sector, requiring mobility across multiple sites and involvement in both technical support and staff training.

Company overview

O2EPCM, Inc. dba O2 Engineering, Projects & Construction Management is a Pasadena, CA-based firm specializing in engineering, project management, and construction management services. The company is certified as a Small Business Enterprise (SBE), Disadvantaged Business Enterprise (DBE), Women-Owned Small Business (WOSB), Minority Business Enterprise (MBE), Local Small Business Enterprise (LSBE), and Community Business Enterprise (CBE). O2EPCM offers a range of services including environmental engineering, project management, and IT technical support. The firm is recognized for its diverse certifications and has been featured in various business profiles, including the Bruin Business 100.

How to land this job

• Position your resume to highlight your proficiency in troubleshooting PC hardware, network infrastructure, and Windows operating systems, as these are core to the IT Technical Support I role at O2EPCM, Inc.

• Emphasize your experience with helpdesk ticketing systems like Freshdesk and IT Service-Now, your ability to manage onboarding/offboarding, and your communication skills with non-technical users, which are key responsibilities in the job description.

• Apply through multiple channels including the O2EPCM corporate careers page and LinkedIn to maximize application visibility and increase your chances of being noticed.

• Connect with IT staff or team members at O2EPCM on LinkedIn, using ice breakers such as commenting on recent company projects, asking about their experience with the Airport Development Group, or inquiring about the team culture and technical challenges they face.

• Optimize your resume for ATS by including relevant keywords from the job description like 'PC hardware troubleshooting,' 'network infrastructure,' 'Windows 10/11,' 'Freshdesk,' 'IT Service-Now,' and 'Microsoft Office 365' to ensure it passes initial automated screenings.

• Leverage Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume for ATS, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and follow-ups.