JAMS

Case Coordinator

WALNUT CREEK, CAPosted 22 days ago

Job summary

  • Job post source

    This job is directly from JAMS

  • Job overview

    The Case Coordinator at JAMS supports case management and administration, enhancing the efficiency and client experience within the company's dispute resolution services.

  • Responsibilities and impact

    The role involves supporting Case Managers and Panelists throughout case lifecycles, providing administrative support, coordinating ADR practices, attending mediations, and reviewing client satisfaction on closed cases.

  • Experience and skills

    Candidates should have 2-4 years in administrative or case management roles, preferably with legal and client service experience, proficiency in ADR processes, and strong communication and computer skills.

  • Work environment and culture

    JAMS values collaboration, innovation, and dedication, fostering a supportive environment for its employees.

  • Company information

    JAMS is a company focused on dispute resolution services, emphasizing client service and innovation.

  • Team overview

    The Case Coordinator partners closely with Case Managers and Panelists within the case management team.

  • Unique job features

    The job includes opportunities to apprentice as a Case Manager and to cover Case Manager duties, providing unique professional growth within ADR practice.

Company overview

JAMS, founded in 1979, is a global leader in providing alternative dispute resolution (ADR) services, including mediation and arbitration. They generate revenue by offering these services to individuals, businesses, and government entities seeking efficient and effective resolution of legal disputes outside of traditional court systems. Known for their panel of experienced neutrals, JAMS has a significant history of facilitating high-profile and complex cases, making them a trusted name in the ADR industry.

How to land this job

  • Position your resume to highlight your administrative and case management experience, especially your ability to support case managers and coordinate case activities efficiently, as these are central to the Case Coordinator role at JAMS.

  • Emphasize your familiarity with ADR processes, client service skills, and proficiency with relevant software programs, since these qualifications match the preferred and required skills in the job description.

  • Apply through multiple channels including the JAMS corporate career site and LinkedIn to maximize your chances of being noticed for this role.

  • Connect with current Case Managers or team members within JAMS on LinkedIn; start conversations by referencing recent company initiatives, asking about the team culture, or expressing your enthusiasm for ADR and case coordination work.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'case management,' 'administrative support,' 'client service,' 'ADR processes,' and 'coordination,' ensuring your resume passes automated screenings.

  • Consider using Jennie Johnson's Power Apply feature to automate tailored applications, discover multiple application portals, and identify LinkedIn contacts to network with, helping you save time and increase your chances of landing the Case Coordinator position at JAMS.

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