Job summary
Job post source
This job is directly from Sira Consulting, an Inc 5000 company
Job overview
The Desktop Support Technician role at Sira Consulting involves providing high-quality onsite technical support and customer service to end users, ensuring smooth IT operations and timely resolution of issues.
Responsibilities and impact
The technician will manage SLAs, shift planning, resource productivity, and training; install and configure hardware and software; perform break-fix and desk side support; manage ticket queues; coordinate with vendors and Level 3 support; support events and disaster recovery; and provide on-call support as needed.
Experience and skills
Candidates should have 4-7 years of technical experience, proficiency with Windows OS, MS Office, VPN, printing, mobile devices, and troubleshooting; CompTIA A+ or equivalent certification is required; strong customer service and communication skills are essential; flexibility for travel and ability to lift 30 lbs are needed.
Company information
Sira Consulting is an Inc 5000 company known for its field service operations and IT support services.
Team overview
The candidate will join the Field Service Operations team working collaboratively with peers and other IT teams such as Audio Visual, Network, and Servers.
Unique job features
The role includes hands-on support across multiple IT domains, responsibility for SLA management, and involvement in disaster recovery and event support, distinguishing it from typical desktop support roles.
Company overview
Sira Consulting is a dynamic firm specializing in IT consulting and services, recognized for its rapid growth by being listed on the Inc 5000. They generate revenue by providing tailored technology solutions, including software development, systems integration, and IT strategy consulting to businesses across various industries. Founded with a mission to drive innovation and efficiency, Sira Consulting has built a reputation for delivering high-quality, client-focused services. Their inclusion in the Inc 5000 highlights their significant market impact and sustained growth trajectory.
How to land this job
Position your resume to showcase your 4-7 years of hands-on desktop support experience, emphasizing your expertise in managing SLAs, shift planning, and resource productivity at Sira Consulting, an Inc 5000 company.
Highlight your technical skills in installing and configuring desktops, laptops, mobile devices, and peripherals, along with your ability to perform break/fix, desk-side support, data migration, and software installations as detailed in the job description.
Apply through multiple channels including Sira Consulting’s corporate careers page, LinkedIn job postings, and relevant IT job boards to maximize your application visibility.
Connect with current employees in Sira Consulting’s Field Service Operations or Site Services teams on LinkedIn; use ice breakers like commenting on their recent projects, asking about team culture, or inquiring about the biggest challenges in onsite support roles.
Optimize your resume for ATS by incorporating keywords such as 'SLA management,' 'desk-side support,' 'technical troubleshooting,' 'CompTIA A+,' 'Windows OS,' 'VPN,' and 'IT security compliance' to ensure your resume passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate applying across multiple sites, tailor your resume with ATS-friendly keywords, and identify LinkedIn connections for networking, freeing you to focus on interview preparation and skill enhancement.
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