Job summary
Job post source
This job is directly from ARSIEM Corporation
Job overview
The Journeyman Help Desk Technician at ARSIEM Corporation provides technical support for computers and networks, impacting government clients by ensuring reliable IT operations.
Responsibilities and impact
The technician installs, troubleshoots, services, and repairs computers, network equipment, and software, supports users, maintains network documentation, and performs basic programming under general supervision.
Compensation and benefits
The salary range is $53,000 to $71,000 annually with benefits detailed on the company's website, including a referral bonus program and a requirement for an active Secret clearance.
Experience and skills
Requires a high school diploma plus advanced training and 2-3 years of experience, with the ability to handle semi-routine assignments and assist less experienced staff.
Career development
The role offers opportunities to grow through working with multiple government clients and gaining experience in cutting-edge technical solutions.
Work environment and culture
ARSIEM values trusted partnerships with government clients, equal opportunity employment, and a supportive work environment with referral incentives.
Company information
ARSIEM Corporation supports multiple U.S. government agencies with experienced professionals delivering technical solutions and reliable support.
Job location and travel
The position supports a government client in Columbia, MD, requiring U.S. citizenship and an active Secret clearance.
Application process
Applicants must meet clearance requirements and can learn about benefits and apply through ARSIEM's careers page; referrals are incentivized with bonuses.
Unique job features
This job involves supporting government clients with security clearance requirements and offers a referral bonus, distinguishing it from typical help desk roles.
Company overview
ARSIEM is a cybersecurity consulting firm that provides a range of services including threat analysis, vulnerability assessment, and security operations. They generate revenue through contracts with government agencies and private sector clients, offering tailored solutions to enhance their cybersecurity posture. Founded in 2013, ARSIEM has established itself as a trusted partner in the cybersecurity industry, known for its expertise in addressing complex security challenges and its commitment to innovation and excellence.
How to land this job
Position your resume to highlight your hands-on experience with installing, troubleshooting, and repairing personal computers and network equipment, as this is central to the Journeyman Help Desk Technician role at ARSIEM Corporation.
Emphasize your ability to diagnose and resolve hardware, software, and network issues, along with your experience in maintaining network diagrams, circuit records, and trouble logs, reflecting the job's detailed support responsibilities.
Apply through multiple platforms including the ARSIEM corporate careers page and LinkedIn to maximize your visibility and application reach for this position.
Connect with current ARSIEM employees in the IT support or help desk divisions on LinkedIn; start conversations by referencing the importance of government client support or asking about their experience working on secure government projects to break the ice.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'network equipment,' 'troubleshooting,' 'Secret clearance,' and 'hardware/software support' to improve your chances of passing automated screenings.
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