Job summary
Job post source
This job is directly from Pin-Up Curls
Job overview
The Off-Site Call Center Representative at Pin-Up Curls serves as the first point of contact for customers, ensuring satisfaction by addressing inquiries and providing support via phone, email, and chat.
Responsibilities and impact
The role involves responding to customer inquiries, providing product and service information, assisting with orders and billing, resolving issues, maintaining CRM records, collaborating with the team, and adhering to company policies.
Compensation and benefits
The position offers a competitive salary with performance-based incentives, comprehensive training, ongoing support, career advancement opportunities, a positive work environment, and a flexible schedule.
Experience and skills
Candidates need a high school diploma or equivalent, excellent communication skills, strong problem-solving abilities, ability to work independently remotely, and proficiency with computers and software; CRM experience is a plus.
Career development
There are opportunities for career advancement within the company.
Work environment and culture
The company promotes a positive and inclusive work environment with a flexible schedule to support work-life balance.
Job location and travel
The job is remote, allowing for flexible work arrangements.
Company overview
Pin-Up Curls is a salon and beauty company based in Fort Wayne, Indiana, specializing in hair styling, coloring, and a range of spa services for women and men. The business generates revenue through personalized haircuts, color treatments, bridal services, waxing, facials, and retail sales of professional haircare products. Founded in 2010 by a group of experienced stylists, Pin-Up Curls has built a reputation for its welcoming atmosphere, ongoing staff education, and community involvement, including charity events and local partnerships. The company emphasizes creativity, teamwork, and customer experience, making it a popular destination for both clients and professionals seeking a collaborative work environment. Candidates should be aware of its strong focus on continuous learning and commitment to high-quality service.
How to land this job
Tailor your resume to highlight your excellent verbal and written communication skills, customer service experience, and ability to manage time effectively in a remote setting, as these are key for the Off-Site Call Center Representative role at Pin-Up Curls.
Emphasize your proficiency with CRM systems, problem-solving abilities, and experience handling customer inquiries across multiple channels like phone, email, and chat to align with the job responsibilities.
Apply through multiple platforms including Pin-Up Curls' official corporate careers page and LinkedIn to maximize your application visibility.
Connect with current employees or managers in the customer service or call center divisions at Pin-Up Curls on LinkedIn, using ice breakers like asking about their experience working remotely or how they handle challenging customer interactions.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer inquiries,' 'CRM system,' 'problem-solving,' 'remote work,' and 'customer satisfaction' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and discover LinkedIn contacts to network with, freeing you to focus on preparing for interviews and other job search activities.
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