Job summary
Job overview
This job is for a Remote Support I position at PACS, focusing on providing technical assistance to internal employees and ensuring smooth operation of their technology tools.
Responsibilities and impact
Daily responsibilities include providing first-level technical support via phone, email, or chat, logging support requests, troubleshooting network issues, and educating end-users on IT best practices.
Experience and skills
Candidates should have a high school diploma, experience in customer-facing technical support, and a strong understanding of desktop operating systems and office software; CompTIA A+ certification is preferred.
Company information
PACS is a technology-focused company that provides IT support services, emphasizing customer service and technical assistance.
Job location and travel
This position is remote but may require travel to facility sites up to 80% of the time.
Company overview
PACS, or Picture Archiving and Communication Systems, specializes in medical imaging technology that allows for the storage, retrieval, management, and distribution of medical images. They generate revenue through the sale of their software solutions and associated services to hospitals, clinics, and medical institutions. Founded in the early 1980s, PACS has been instrumental in transitioning the healthcare industry from film-based to digital imaging, significantly improving the efficiency and accessibility of medical diagnostics. Their innovations have made them a key player in the healthcare IT sector.
How to land this job
Position your resume to showcase your customer service skills and any relevant technical support experience, as these are key for the Remote Support I role at PACS.
Highlight your familiarity with desktop operating systems like Windows and macOS, as well as your experience with troubleshooting network connectivity and VPN issues, to align with the job requirements.
Apply through multiple platforms, including PACS's corporate website and LinkedIn, to maximize your exposure and chances of landing the position.
Connect with current employees in the IT department at PACS on LinkedIn to learn more about the role and express your interest. You could mention your enthusiasm for technology or ask about their experiences working in the support team.
Optimize your resume for ATS by integrating keywords from the job description, such as 'technical support,' 'customer service,' and 'troubleshooting,' to ensure your application passes the initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on other aspects of your job search while ensuring your resume is tailored and submitted effectively.
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