Job summary
Job post source
This job is directly from Milestone Technologies, Inc.
Job overview
The AV/VC Technician L3 role at Milestone Technologies involves providing advanced onsite AV and video conferencing support, acting as the escalation point for Tier 1 and 2 technicians, and ensuring AV systems are maintained and operational to support business technology needs.
Responsibilities and impact
The technician will troubleshoot and maintain AV systems, manage installations and decommissions, support video conferencing hardware, handle ticketing and communication via Zendesk and Slack, and collaborate with clients and internal teams to ensure AV operations run smoothly.
Compensation and benefits
The estimated pay range is $36.00 to $40.00 per hour, with compensation based on experience and location; specific benefits are not detailed but the company emphasizes a supportive and inclusive work culture.
Experience and skills
Candidates need 5+ years of AV operations experience or a bachelor's degree, expertise in AV deployments, Crestron, QSC, Shure systems, networking knowledge, project management skills, and proficiency with helpdesk software; CTS certification is preferred but not required.
Career development
Milestone promotes a collaborative and inclusive environment that supports employee growth and empowerment, offering opportunities to work with cutting-edge technology and large-scale enterprise clients.
Work environment and culture
Milestone fosters an employee-first, performance-based culture focused on collaboration, inclusion, and innovation, supporting diversity and providing a supportive workplace environment.
Company information
Milestone Technologies is a global IT managed services firm with over 25 years of experience, serving 200+ companies worldwide with services in digital transformation, cloud, AI, and more, employing over 3,000 people.
Team overview
The technician will work closely with client SMEs and internal AV teams, acting as the escalation SME and collaborating across multiple levels to maintain AV operations.
Unique job features
This role offers a unique opportunity to work with industry-leading AV technology and large-scale enterprise environments, including hands-on work with Crestron, QSC, Shure, LED walls, and advanced video conferencing systems.
Company overview
Milestone Technologies, Inc. is a global IT services firm specializing in providing innovative technology solutions and managed services to help businesses achieve operational efficiency and growth. Founded in 1997, the company offers a range of services including IT support, cloud services, and digital transformation. Milestone makes money through service contracts, consulting fees, and managed service agreements. Key historical milestones include its expansion into international markets and strategic partnerships with major tech companies, enhancing its service offerings and market reach.
How to land this job
Position your resume to emphasize your expertise in AV/VC operations, specifically highlighting your experience with Crestron systems, QSC and Shure audio technologies, and troubleshooting video conferencing hardware like Google Meet kits and Zoom conference room equipment.
Highlight your ability to manage escalations and provide Tier 3 support, including your skills in AV system maintenance, break-fix troubleshooting, and coordinating AV equipment installations and decommissions.
Apply through multiple channels such as Milestone Technologies' corporate careers page and LinkedIn to maximize your visibility and chances of being noticed for the AV/VC Technician L3 role.
Connect with current Milestone Technologies employees in AV operations or related IT managed services divisions on LinkedIn; use ice breakers like commenting on recent company projects in digital workplace services or asking about their experience with AV system challenges and innovations at Milestone.
Optimize your resume for ATS by incorporating keywords from the job description such as 'AV operations,' 'Crestron Toolbox,' 'QSC audio systems,' 'video conferencing troubleshooting,' 'Zendesk ticketing,' and 'digital signage support' to ensure your resume passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate resume tailoring, identify multiple application portals, and discover LinkedIn connections in the relevant division, allowing you to focus your time on preparing for interviews and networking effectively.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.