Job summary
Job post source
This job is directly from Okta
Job overview
The Associate Customer Success Manager at Okta drives customer adoption and success by aligning Okta's capabilities with customer business objectives, enhancing customer satisfaction and retention.
Responsibilities and impact
Daily responsibilities include partnering with senior team members on larger accounts, developing trusted advisor relationships, monitoring adoption trends, conducting health checks, and collaborating with sales to position Success Services.
Compensation and benefits
The annual On Target Compensation (OTE) for this position ranges from $105,000 to $174,000 USD, along with benefits such as health insurance, 401(k), and paid leave.
Experience and skills
Candidates should have 3-5 years of customer-facing experience in a SaaS organization, with 1-3 years in a Customer Success Management role preferred, and a general knowledge of cloud architecture and enterprise web technologies.
Career development
Opportunities for professional growth include obtaining Okta Professional and Admin certifications and potential career advancement within the customer success team.
Work environment and culture
Okta promotes a dynamic work environment that values diversity, equity, inclusion, and belonging, allowing employees flexibility in their work settings.
Company information
Okta is recognized as The World’s Identity Company, focusing on secure access and authentication solutions that transform digital experiences for businesses.
Team overview
The role involves collaboration with senior team members and internal partners, emphasizing teamwork to drive customer success and adoption.
Job location and travel
The position may require travel up to 35%, with flexibility in remote work options.
Application process
Candidates can apply through Okta's career page, providing necessary documentation as specified in the job posting.
Unique job features
Unique aspects of this role include the opportunity to work with innovative identity management solutions and contribute to customer success initiatives.
Company overview
Okta is a leading identity and access management company that provides secure cloud software to help organizations manage and secure user authentication and identity. They make money through subscription fees for their cloud-based services, which include single sign-on, multi-factor authentication, and lifecycle management. Founded in 2009 by Todd McKinnon and Frederic Kerrest, Okta has grown significantly, becoming a publicly traded company in 2017. They are known for their robust security measures and integrations with thousands of applications, making them a trusted partner for businesses worldwide.
How to land this job
Position your resume to highlight your customer success experience in SaaS organizations, showcasing your ability to drive product adoption and manage customer relationships effectively.
Emphasize your communication skills, especially in issue tracking and crisis management, as these are critical for the Associate Customer Success Manager role at Okta.
Apply through various channels, including Okta's corporate site and LinkedIn, to maximize your chances of being noticed for the position.
Connect with individuals in the Customer Success division at Okta on LinkedIn to gather insights about the role and the company culture; you might start with a message like, 'I admire Okta's commitment to customer success and would love to learn more about your experience there.'
Optimize your resume for ATS by incorporating keywords from the job description, such as 'customer adoption,' 'SaaS,' and 'cloud architecture,' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, making it easier to tailor your resume, find the best application channels, and identify relevant LinkedIn connections.
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