Job summary
Job post source
This job is directly from International SOS
Job overview
The Remote Travel Customer Service Representative at International SOS will provide exceptional travel support and services to high-profile clients, ensuring a positive customer experience.
Responsibilities and impact
Daily responsibilities include fulfilling travel requests via phone and email, researching and planning travel arrangements, and assisting clients with their exclusive benefits and travel-related issues.
Compensation and benefits
Benefits include dental care, extended health care, vision care, RRSP with company match, paid time off, and career advancement opportunities after 30 days of employment.
Experience and skills
Candidates must have a high school diploma, 2+ years of customer service experience, preferably in hospitality or travel, and strong communication skills; bilingual English/French is an asset.
Career development
The position offers career advancement opportunities and a comprehensive paid training program to develop travel expertise.
Work environment and culture
International SOS values work-life balance, promotes from within, and encourages employee ideas within a supportive environment.
Company information
International SOS is a global leader in the concierge industry with nearly 30 years of experience, known for providing exceptional customer service and unique travel experiences.
Team overview
The team consists of dedicated professionals focused on delivering high-quality travel services to clients, fostering a collaborative and supportive atmosphere.
Job location and travel
This is a remote position available to candidates located in specific states including GA, FL, VA, SC, NC, PA, TX, AZ, and AL.
Application process
Candidates must provide a private home office space, high-speed internet, and a smart phone; a background check is required for application.
Unique job features
The role offers the unique opportunity to work from home while providing personalized travel experiences without sales pressure.
Company overview
International SOS is a global medical and travel security services firm that provides health and safety solutions to organizations and their employees. They generate revenue through a subscription-based model, offering services such as medical advice, emergency evacuation, and security assistance. Founded in 1985, the company has grown to operate in over 90 countries, serving clients across various industries including energy, mining, and government sectors. Their comprehensive approach ensures the well-being of employees working in remote or high-risk areas, making them a leader in the field of international health and security.
How to land this job
Tailor your resume to highlight your experience in the Travel, Airline, or Hospitality industry, focusing on your commitment to guest services and customer satisfaction, which aligns perfectly with International SOS's values.
Emphasize your ability to handle travel-related requests, your geographical knowledge, and your proficiency in navigating multiple systems, as these are essential skills for the Travel Customer Service Representative role.
Apply through various channels, including the International SOS corporate website and LinkedIn, to maximize your chances of being noticed for this remote opportunity.
Connect with professionals in the travel or customer service divisions at International SOS on LinkedIn and consider using ice breakers like asking about their experiences with the company or inquiring about the team's approach to customer service.
Optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'customer service,' 'travel arrangements,' and 'bilingual' to enhance your visibility in the application process.
Consider utilizing Jennie Johnson's Power Apply feature, which can help streamline your application process by tailoring your resume, identifying the best application channels, and suggesting LinkedIn connections to network with, allowing you to focus your efforts on landing the job.
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