Conrad New York Downtown

Chef Concierge - Director of Guest Relations - Conrad New York Downtown

NEW YORK, NYPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Conrad New York Downtown.

  • Job overview

    The Chef Concierge - Director of Guest Relations at Conrad New York Downtown leads the guest experience and oversees the Concierge team to ensure exceptional service delivery in a luxury hotel setting.

  • Responsibilities and impact

    Responsibilities include providing personalized guest services, supervising the concierge team, managing the department budget, and building relationships with local vendors to enhance guest experiences.

  • Compensation and benefits

    The annual salary range for this role is $89,000 - $97,000, along with comprehensive benefits including medical insurance, paid time off, and a 401K plan.

  • Experience and skills

    Candidates should have a deep knowledge of luxury service standards and local attractions, with strong leadership and customer service skills being essential.

  • Career development

    Hilton offers career growth and development opportunities, including access to educational credentials and professional certifications through partnerships.

  • Work environment and culture

    Hilton promotes a diverse and inclusive environment, emphasizing exceptional guest experiences, teamwork, and integrity as core values.

  • Company information

    Founded in 1919, Hilton is a leader in the hospitality industry known for its innovation and commitment to quality service.

  • Team overview

    The role involves leading a concierge team, ensuring high service standards and effective communication within the department.

  • Job location and travel

    The position is located at Conrad New York Downtown in Lower Manhattan, with various shifts required including weekends and holidays.

  • Unique job features

    This role offers unique opportunities to curate personalized guest experiences and build community partnerships, distinguishing it from similar positions.

Company overview

Conrad New York Downtown is a luxury hotel located in the heart of Lower Manhattan, offering upscale accommodations and services. It is part of the Hilton Worldwide Holdings Inc., a global hospitality company known for its premium hotel brands. The hotel generates revenue through room bookings, event hosting, and dining services, catering to both business and leisure travelers. Opened in 2012, the hotel is renowned for its modern architecture, spacious suites, and proximity to iconic New York City attractions such as the World Trade Center and Battery Park.

How to land this job

  • Tailor your resume to emphasize your extensive experience in guest relations and luxury service, showcasing your ability to curate personalized experiences for guests at upscale establishments.

  • Highlight your leadership skills in supervising and mentoring teams, as well as your expertise in managing concierge operations and budgets, which are crucial for the Chef Concierge role.

  • Apply through multiple platforms, including the Conrad New York Downtown corporate site and LinkedIn, to maximize your visibility for this position.

  • Connect with individuals in the guest services division at Conrad New York Downtown on LinkedIn to gather insights about the role and the hotel culture. Ice breakers could include discussing a recent event at the hotel or asking about their favorite local attractions to recommend to guests.

  • Optimize your resume for ATS systems by incorporating specific keywords from the job description, such as 'luxury hospitality,' 'guest experience,' and 'concierge operations,' to enhance your chances of passing initial screenings.

  • Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored, and you are applying through the best channels while identifying key connections to network with.

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