Job summary
Job post source
This job is directly from Salesforce
Job overview
The RVP- Portfolio Leader at Salesforce leads a team managing Signature and Premier customer success for the global Nonprofit and NGO Operating Unit, driving renewals, growth, and customer outcomes.
Responsibilities and impact
The role involves leading a team of Customer Success Managers and Area Leads, executing renewal and growth strategies, engaging with top prospects, managing executive relationships, addressing customer risks, collaborating with sales leaders, and delivering operational targets.
Compensation and benefits
The position offers a base salary range from $207,100 to $343,400 depending on location, with potential incentive compensation, equity, and comprehensive benefits including medical, dental, vision, mental health support, paid parental leave, insurance, 401(k), and employee stock purchase program.
Experience and skills
Candidates should have leadership experience in customer success and team management, preferably with Nonprofit or NGO industry background, global team leadership, strong communication, negotiation, data-driven decision-making, and familiarity with Salesforce products.
Career development
The role supports career growth through leadership of a high-performing team, driving strategic initiatives, and exposure to enterprise-level customer success management.
Work environment and culture
Salesforce promotes an inclusive, non-discriminatory workplace culture valuing equality, merit-based decisions, and employee well-being.
Company information
Salesforce is a leading CRM company focused on AI, data, and customer relationship management, empowering businesses globally with innovative solutions and a commitment to social impact.
Team overview
The candidate will join the Account Success team focused on Signature and Premier customers within the Nonprofit and NGO Operating Unit, leading Customer Success Managers and Area Leads.
Job location and travel
The job location varies with salary ranges specified for New York, California, and Illinois, with no explicit mention of remote work or travel requirements.
Unique job features
This role uniquely combines leadership in customer success with strategic account management in the nonprofit sector, offering influence at the CxO level and involvement in high-impact enterprise initiatives.
Company overview
Salesforce is a leading cloud-based software company specializing in customer relationship management (CRM) solutions. It generates revenue through subscription fees for its various cloud services, including Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Founded in 1999 by Marc Benioff, Salesforce revolutionized the software industry with its SaaS (Software as a Service) model, enabling businesses to manage customer interactions and data more efficiently. The company is also known for its strong emphasis on innovation, philanthropy, and a robust ecosystem of partners and developers.
How to land this job
Tailor your resume to highlight leadership experience in customer success, especially managing teams focused on enterprise-level clients and driving growth through strategic renewals and adoption plans.
Emphasize your ability to engage with CxO-level stakeholders, develop executive relationships, and execute customer-centric strategies that align with business objectives in the nonprofit or NGO sectors.
Apply through multiple channels including Salesforce's official careers page and LinkedIn to maximize your visibility and ensure your application reaches the right hiring teams.
Connect with current Salesforce employees in the Customer Success or Nonprofit divisions on LinkedIn; use ice breakers like commenting on recent Salesforce initiatives in the nonprofit space or asking about their experience leading signature success plans.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Signature Success Plan renewals,' 'customer success management,' 'executive relationships,' 'enterprise customer engagement,' and 'team leadership.'
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms to apply through, and find LinkedIn contacts to network with, allowing you to focus more on interview preparation and strategic networking.
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