Job summary
Job post source
This job is directly from Children's National Hospital
Job overview
The Patient Experience Consultant at Children's National Hospital leads multidisciplinary improvement activities to enhance patient experience outcomes and supports leadership in improving patient experience scores.
Responsibilities and impact
The role involves developing and implementing improvement plans, facilitating teams using performance improvement methodologies, educating and mentoring staff, managing data collection and analysis, and creating metrics to monitor effectiveness.
Compensation and benefits
The position offers a full-time salary of approximately $81,993.60 with standard benefits typical for a hospital setting, though specific benefits are not detailed.
Experience and skills
Requires a Bachelor's degree in Healthcare or Business and at least 3 years of healthcare-related experience or a relevant Master's degree; preferred experience includes 2 years in hospital operations, performance improvement, or project management, along with proficiency in MS Office and strong communication skills.
Career development
The job includes mentoring responsibilities and opportunities to lead projects, suggesting potential for professional growth in leadership and performance improvement within the hospital.
Work environment and culture
The role emphasizes collaboration, partnership, innovation, customer service, and effective teamwork within a multidisciplinary hospital environment.
Company information
Children's National Hospital is a healthcare organization focused on pediatric care, aiming to provide high-quality patient and family-centered services.
Team overview
The consultant works with clinical, medical, administrative, and interdisciplinary teams across service lines to improve patient experience.
Job location and travel
The position is based at the Children's National Hospital main campus in Washington, D.C., with a regular day shift from 9-5.
Unique job features
This role uniquely combines performance improvement expertise with patient and family-centered care strategies in a pediatric hospital setting.
Company overview
Children's National Hospital, located in Washington, D.C., is a leading pediatric hospital known for its comprehensive care and specialized services for children. It generates revenue through patient care services, research grants, and philanthropic donations. Established in 1870, the hospital has a rich history of pioneering pediatric healthcare and research, including advancements in neonatology and pediatric surgery. The hospital is also affiliated with the George Washington University School of Medicine, enhancing its educational and research capabilities.
How to land this job
Position your resume to highlight your expertise in patient experience improvement, multidisciplinary team facilitation, and collaboration within healthcare settings, reflecting the core responsibilities at Children's National Hospital.
Emphasize your proficiency in performance improvement methodologies, data analysis, project management, and your ability to lead change initiatives that improve patient and family-centered care outcomes.
Apply through Children's National Hospital's official careers page and LinkedIn to maximize your visibility and increase your chances of landing the role.
Connect with current employees in the Patient Services division at Children's National Hospital on LinkedIn, using ice breakers like commenting on recent hospital initiatives or asking about their experience with patient-centered care improvements.
Optimize your resume for ATS by incorporating keywords from the job description such as 'patient experience,' 'performance improvement,' 'data analysis,' 'multidisciplinary teams,' and 'healthcare trends' to ensure it passes initial screenings.
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