Job summary
Job post source
This job is directly from Salesforce
Job overview
The RVP- Portfolio Leader at Salesforce leads a team focused on customer success for Signature & Premier customers in the global Nonprofit and NGO sector, driving renewals, growth, and customer outcomes.
Responsibilities and impact
The role involves leading a team of Customer Success Managers and Area Leads, executing renewal and growth strategies, engaging with customers and sales leaders, managing customer risks, and delivering operational targets.
Compensation and benefits
The position offers a base salary range from $207,100 to $343,400 depending on location, with eligibility for incentives, equity, and comprehensive benefits including medical, dental, vision, mental health support, paid parental leave, insurance, 401(k), and stock purchase programs.
Experience and skills
Candidates should have leadership experience in customer success, preferably in Nonprofit or NGO sectors, with skills in team management, executive engagement, data-driven decision making, and familiarity with Salesforce products.
Career development
The role offers opportunities to lead global teams, influence enterprise-level customer success strategies, and grow within a company that values career growth and performance.
Work environment and culture
Salesforce promotes an inclusive, equal opportunity work environment focused on diversity, merit-based advancement, and employee well-being.
Company information
Salesforce is a leading CRM and AI-driven business platform company known for innovation and empowering businesses globally across industries.
Team overview
The candidate will join the Account Success team managing Signature and Premier customers in the Nonprofit and NGO Operating Unit, working closely with sales and internal stakeholders.
Job location and travel
The job location varies with salary ranges provided for New York, California, and Illinois, with no specific mention of remote work or travel requirements.
Application process
Applicants are advised to apply for no more than three roles within 12 months and accommodations are available for disabilities; specific application instructions are not detailed.
Unique job features
This role uniquely combines leadership in customer success with strategic account management in the nonprofit sector, emphasizing executive engagement and data-driven growth strategies.
Company overview
Salesforce is a leading cloud-based software company specializing in customer relationship management (CRM) solutions. It generates revenue through subscription fees for its various cloud services, including Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Founded in 1999 by Marc Benioff, Salesforce revolutionized the software industry with its SaaS (Software as a Service) model, enabling businesses to manage customer interactions and data more efficiently. The company is also known for its strong emphasis on innovation, philanthropy, and a robust ecosystem of partners and developers.
How to land this job
Position your resume to highlight leadership experience in customer success, especially managing teams focused on enterprise-level clients and complex organizations.
Emphasize your ability to drive customer success strategies, renewals, and growth within nonprofit or NGO sectors, showcasing skills in stakeholder engagement and executive relationship building.
Apply through Salesforce's corporate careers site and LinkedIn, ensuring you do not exceed three applications within 12 months to align with their candidate experience guidelines.
Connect on LinkedIn with leaders and team members in Salesforce's Customer Success division, using ice breakers like commenting on recent Salesforce initiatives in the nonprofit space or asking about their approach to Signature Success Plan renewals.
Optimize your resume for ATS by incorporating keywords such as 'Customer Success Management,' 'Signature Success Plan,' 'executive stakeholder engagement,' 'renewals and growth,' and 'nonprofit/NGO industry experience.'
Consider using Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and strategic networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.