Job summary
Job post source
This job is directly from Stefanini Group
Job overview
The Deskside Technician I role involves staging, provisioning, and deploying IT machines to end users, while ensuring compliance with company policies and industry standards.
Responsibilities and impact
Daily responsibilities include configuring and troubleshooting devices, managing workloads via ticketing software, diagnosing hardware and software issues, and collaborating with team members to improve processes.
Compensation and benefits
The position offers a comprehensive benefits package including 401(k), paid time off, tuition reimbursement, and medical, dental, and vision insurance.
Experience and skills
Candidates should have over 1 year of onsite or helpdesk support experience, strong knowledge of computer hardware and software, and effective communication skills, with technical certifications being a plus.
Career development
Opportunities for professional growth include participation in eLearning programs and virtual training through Stefanini University.
Work environment and culture
The company values agility, flexibility, and innovation, supported by a flat organizational structure that promotes faster communication.
Company information
Stefanini Group has been in operation for over 35 years, providing IT services to enterprises globally, with a focus on innovation and efficiency in IT operations.
Team overview
The specific team dynamics and size are not detailed, but collaboration with other technicians is emphasized for knowledge sharing and troubleshooting.
Unique job features
The role distinguishes itself by providing opportunities to work with innovative technologies and a supportive work environment.
Company overview
Stefanini Group is a global IT services company specializing in digital transformation, consulting, cloud services, and outsourcing. Founded in 1987 in Brazil, it has expanded its footprint to over 40 countries, serving various industries including finance, manufacturing, and healthcare. The company generates revenue through managed services, technology solutions, and business process outsourcing. Key historical milestones include its international expansion in the 1990s and strategic acquisitions to enhance its service portfolio.
How to land this job
Position your resume to showcase your experience in staging, provisioning, and deploying IT machines, as these are key responsibilities for the Deskside Technician I role at Stefanini Group.
Highlight your skills in configuring, troubleshooting, and deploying mobile devices and audio/visual equipment, as well as your familiarity with ticketing software for managing workloads.
Apply through multiple platforms, including Stefanini Group's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with current employees in the IT division at Stefanini Group on LinkedIn and consider ice breakers like asking about their experience with the company or discussing recent innovations in IT that interest you.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'troubleshoot hardware', 'ticketing software', and 'inventory management', ensuring it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while it handles resume optimization and application submissions.
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