Job summary
Job post source
This job is directly from OnPoint Community Credit Union
Job overview
The Compliance Officer - Complaints at OnPoint Community Credit Union leads complaint investigations and manages the complaint resolution process to ensure regulatory compliance and improve operational risk management.
Responsibilities and impact
The role involves overseeing complaint management, conducting investigations, coordinating with departments, documenting findings, recommending process improvements, providing staff training, supporting compliance programs, preparing reports, and aiding audit processes.
Experience and skills
Candidates need a Bachelor's degree or equivalent experience, 5 years in compliance or 7-10 years in operational/retail experience, knowledge of relevant regulations, proficiency with DNA or similar systems and Microsoft Office, strong communication and organizational skills, and bilingual Spanish is preferred; compliance certifications are a plus.
Company information
OnPoint Community Credit Union is a financial institution focused on member service and regulatory compliance, offering various financial products and services.
Company overview
OnPoint Community Credit Union is a member-owned financial cooperative based in Portland, Oregon, offering a range of banking services including savings and checking accounts, loans, mortgages, and investment options. Established in 1932 as Portland Teachers Credit Union, it has grown to become the largest credit union in Oregon, serving over 400,000 members. The credit union generates revenue primarily through interest on loans and fees for financial services. A candidate should note its strong community focus and commitment to financial education and local partnerships.
How to land this job
Tailor your resume to highlight your experience leading complaint investigations, managing end-to-end complaint resolution, and coordinating cross-functional teams, as these are central to the Compliance Officer - Complaints role at OnPoint Community Credit Union.
Emphasize your knowledge of regulatory compliance, familiarity with credit union operations, and your skills in documenting investigation findings and recommending process improvements to mitigate risks.
Apply through multiple channels including OnPoint Community Credit Union’s corporate careers site and LinkedIn to maximize your application visibility and increase chances of being noticed.
Connect with current compliance or risk management professionals at OnPoint Community Credit Union on LinkedIn; use ice breakers like commenting on recent regulatory changes affecting credit unions or asking about best practices in complaint management to start conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'complaint investigation,' 'regulatory compliance,' 'compliance management systems,' and 'process improvement' to ensure it passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus your energy on interview preparation and strategy.
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