Job summary
Job post source
This job is directly from Magna5
Job overview
The Senior Systems Project Engineer at Magna5 is a senior-level IT role responsible for handling escalated support issues and contributing to larger projects, ensuring high standards in client communication and technical expertise.
Responsibilities and impact
The role involves managing escalated client issues, collaborating with team members and project managers, implementing project scopes, documenting solutions, and proactively preventing incidents while maintaining quality customer service.
Compensation and benefits
The position offers a 100% remote work setup, extensive paid time off, competitive medical, dental, and vision benefits, 401(k) with employer match, life and disability insurance, certification reimbursement, and stipends for mobile phone and internet.
Experience and skills
Candidates should have at least 5 years of IT experience with Azure, VMware, Hyper-V, Active Directory, Windows Server, Linux, Exchange, Office 365, cloud solutions, backup, and disaster recovery, along with relevant certifications like Microsoft, VMware, Azure, and Microsoft 365.
Career development
The company supports continued certification training and reimburses approved professional certifications, offering career growth and skill enhancement opportunities.
Work environment and culture
Magna5 promotes a collaborative and professional environment with a focus on proactive problem-solving, client communication, and leadership within a fully remote work setting.
Company information
Magna5 is a growing IT Managed Service Provider specializing in cybersecurity, cloud hosting, backup, and disaster recovery services for mid-market to enterprise clients across various industries nationwide.
Team overview
The Senior Systems Engineer will work within the Support Center team under managerial guidance, collaborating closely with other engineers and project management staff.
Job location and travel
This is a fully remote position with the Pittsburgh office operating 8-5 weekdays and an on-call rotation for off-hours support.
Unique job features
The role is distinguished by its fully remote nature, involvement in both support escalation and project implementation, and comprehensive benefits including certification reimbursement and technology stipends.
Company overview
Magna5 is a managed IT services provider specializing in delivering comprehensive solutions including network management, cybersecurity, cloud services, and data backup. They generate revenue by offering these services to businesses on a subscription or contract basis, ensuring continuous IT support and infrastructure optimization. Founded in 2015, Magna5 has grown through strategic acquisitions and partnerships, enhancing their service offerings and expanding their market presence. Their focus on innovation and customer-centric solutions has positioned them as a trusted partner for businesses looking to streamline their IT operations.
How to land this job
Position your resume to highlight your extensive experience with Azure, VMware, Hyper-V, and Active Directory, as these are critical technologies for the Senior Systems Project Engineer role at Magna5.
Emphasize your project management skills, ability to handle escalated technical issues, and collaboration with cross-functional teams, reflecting the job's focus on both support and larger initiatives.
Apply through multiple channels including Magna5's corporate website and LinkedIn to maximize your visibility and chances of consideration for this fully remote role.
Connect with current Magna5 employees in the IT support or Network Operations Center divisions on LinkedIn; ice breakers could include asking about their experience with the on-call rotation or inquiring how they approach complex escalated tickets.
Optimize your resume for ATS by incorporating keywords such as 'Azure,' 'VMware,' 'Active Directory,' 'project management,' 'escalated issues,' and 'cloud solutions' to ensure it passes initial screenings effectively.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, freeing you to focus on preparing for interviews and networking.
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