Job summary
Job post source
This job is directly from American Specialty Health Incorporated (ASH) though posted under EmergeCore Networks, indicating it is a direct company position rather than a recruiting firm role.
Job overview
The Systems Support Technician I role at ASH provides technical support to staff, ensuring efficient resolution of hardware and software issues to maintain operational effectiveness.
Responsibilities and impact
The technician responds to end user IT support requests, maintains PC hardware and software, performs routine maintenance and minor repairs, assists with network tasks, documents progress, and participates in team meetings to support company IT operations.
Compensation and benefits
The position offers an hourly wage of $22.64 with compensation based on qualifications and experience, includes company-provided technology for remote work, and complies with state and federal wage laws; specific benefits are not detailed.
Experience and skills
Candidates must have a high school diploma, at least one year of technical support experience in a Windows network environment, MCP certification, strong customer service skills, knowledge of PC hardware, Windows OS, MS Office, printers, remote access, networking, Active Directory, and excellent troubleshooting abilities.
Work environment and culture
The company emphasizes respectful, cooperative work relationships, excellent customer service, confidentiality, and the ability to work effectively in a remote, home-based environment.
Company information
American Specialty Health Incorporated is the hiring company, focused on health-related IT operations, with a commitment to equal opportunity employment and compliance with legal standards.
Job location and travel
This is a remote work-from-home position requiring a stable high-speed internet connection and a designated work area with company-provided equipment.
Unique job features
The role is distinguished by its fully remote nature, company-provided technology, and a focus on supporting a health-focused IT environment with a strong emphasis on customer service and technical proficiency.
Company overview
EmergeCore Networks specializes in providing integrated network solutions, focusing on small to medium-sized businesses. They generate revenue through the sale of their flagship product, the IT-100, an all-in-one network appliance that combines routing, switching, and wireless capabilities. Founded in 2001, the company has a history of innovation in simplifying network management, making advanced technology accessible to smaller enterprises. Their solutions aim to reduce complexity and cost, offering robust support and scalability for growing businesses.
How to land this job
Position your resume to highlight your technical support experience in Windows network environments, emphasizing your skills in PC hardware repair, Windows OS, MS Office, and remote access support as outlined in the job description at EmergeCore Networks.
Emphasize your exceptional customer service abilities, troubleshooting skills, and experience managing service desk tickets and queue trends, as these are key responsibilities for the Systems Support Technician I role.
Apply through multiple channels including EmergeCore Networks' corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with IT Operations or technical support staff at EmergeCore Networks on LinkedIn; initiate conversations by referencing their recent posts about tech support challenges or by expressing genuine interest in their remote work setup and team culture.
Optimize your resume for ATS by incorporating keywords such as 'technical support,' 'Windows network,' 'MCP certification,' 'service desk,' 'hardware repair,' and 'remote access' to ensure it passes initial automated screenings.
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