Job summary
Job post source
This job is directly from Systems Integration Inc.
Job overview
The Help Desk Technician Level I at Systems Integration Inc. provides first-level IT support to clients within an MSP environment, ensuring user uptime and excellent customer service.
Responsibilities and impact
The technician will handle basic IT issue resolution, escalate complex problems, maintain documentation, use RMM and PSA tools, and collaborate with IT teams to meet SLAs.
Compensation and benefits
The position offers benefits including 401(k) with matching, health, dental, and vision insurance, health savings account, and paid time off.
Experience and skills
Candidates should have at least 1 year of IT support experience, preferably in MSP, with CompTIA A+ certification or in progress, familiarity with Office 365, Active Directory, Windows OS, basic networking, and PSA/RMM tools.
Career development
The role encourages ongoing training and certification attainment, supporting growth within the MSP environment.
Work environment and culture
The company values teamwork, continuous learning, problem-solving, and exceptional customer service in an on-site office environment.
Company information
Systems Integration Inc. is a Managed Service Provider delivering IT support and services to various clients, focusing on remote monitoring and maintenance.
Team overview
The candidate will join the MSP Service Desk team, collaborating with network engineers, system administrators, and cybersecurity specialists.
Job location and travel
The job is located in Wallingford, CT, requiring on-site presence five days a week with occasional late shifts or Saturdays on call.
Application process
Applicants must be willing to work on-site, pass background checks and drug tests, and reside in Connecticut; application questions address these requirements.
Unique job features
The job involves using advanced MSP tools like AutoTask, ConnectWise, NinjaOne, and Kaseya, with a structured escalation process and emphasis on customer service.
Company overview
Systems Integration Inc is a company specializing in providing comprehensive IT solutions and services, including systems integration, software development, and IT consulting. They generate revenue by offering tailored technology solutions to government agencies and private sector clients, ensuring seamless integration of complex systems to enhance operational efficiency. Founded in 1992, the company has established a strong reputation for delivering innovative and reliable IT services. A candidate should be aware of their focus on client satisfaction and their expertise in handling large-scale IT projects, which are crucial aspects of their business model.
How to land this job
Tailor your resume to highlight foundational IT support skills, especially experience with Office 365, Active Directory, Windows OS, and basic networking concepts like DHCP and DNS, as these are key for the Level 1 Help Desk Technician role at Systems Integration Inc.
Emphasize your customer service abilities, problem-solving skills, and experience with ticketing systems such as AutoTask or other PSA/RMM tools, since excellent communication and accurate documentation are critical responsibilities.
Apply through multiple channels including Systems Integration Inc.'s corporate careers page, LinkedIn job postings, and reputable job boards to maximize your exposure for this on-site position in Wallingford, CT.
Connect with current MSP team members or IT professionals at Systems Integration Inc. on LinkedIn to gain insights and express your interest; ice breakers could include commenting on recent company news, asking about the team culture, or inquiring about typical challenges faced in the MSP environment.
Optimize your resume for ATS by incorporating keywords from the job description like 'Help Desk Technician,' 'MSP,' 'Office 365,' 'Active Directory,' 'RMM tools,' and 'customer service,' ensuring your resume passes automated screening and reaches hiring managers.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple platforms, and identifying LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and skill development.
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