Job summary
Job post source
This job is directly from Greenfelder Consulting Inc
Job overview
The Customer Contact Representative role at Greenfelder Consulting Inc involves serving as the first point of contact for clients, ensuring smooth and professional communication to support the company's travel operations.
Responsibilities and impact
The role requires responding to customer inquiries via phone, email, or chat, resolving issues with empathy, recording interactions in the CRM, escalating complex issues, following up for satisfaction, supporting internal teams with feedback, and staying updated on company services.
Experience and skills
Candidates need strong written and verbal communication skills, problem-solving abilities, CRM proficiency, and comfort working remotely; experience in travel or service industries is a bonus.
Work environment and culture
Greenfelder Consulting Inc promotes a remote-first, flexible work environment with a supportive team culture focused on building strong client relationships.
Company information
Greenfelder Consulting Inc is a coordination-first travel operations company providing scalable, remote-first support globally.
Job location and travel
The position is remote, supporting clients worldwide with flexible work arrangements.
Unique job features
The job offers the unique aspect of being remote-first with flexible work and the opportunity to impact customer experience directly in a global travel operations context.
Company overview
Greenfelder Consulting Inc is a professional services firm specializing in management consulting, business strategy, and operational improvement for clients across various industries. The company generates revenue by offering tailored advisory services, project management, and implementation support, often working with both private and public sector organizations to optimize performance and drive growth. Founded with a focus on delivering data-driven solutions, Greenfelder Consulting has built a reputation for its client-centric approach and expertise in navigating complex business challenges. Notable for its collaborative culture and emphasis on continuous learning, the firm often seeks candidates who are adaptable, analytical, and committed to delivering measurable results. Understanding Greenfelder’s consulting methodology and its emphasis on innovation will be valuable for prospective applicants.
How to land this job
Tailor your resume to highlight your strong communication skills, both written and verbal, demonstrating your ability to handle customer inquiries promptly and professionally at Greenfelder Consulting Inc.
Emphasize your experience with CRM platforms like Zendesk, HubSpot, or Salesforce, and showcase your problem-solving abilities and attention to detail relevant to resolving customer issues efficiently.
Apply through multiple channels including Greenfelder Consulting Inc's corporate website and LinkedIn to maximize your chances of being noticed for the Customer Contact Representative role.
Connect with current employees or team members in the customer service or travel operations division at Greenfelder Consulting Inc on LinkedIn, using ice breakers such as commenting on the company’s remote-first culture or asking about their experience with client communication strategies.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'customer inquiries,' 'CRM platforms,' 'problem-solving,' and 'remote environment' to ensure your application passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find LinkedIn contacts to network with, saving you valuable time and increasing your chances of landing the job.
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