Job summary
Job post source
This job is directly from Berkshire Hathaway Energy
Job overview
The Customer Service Representative role at Berkshire Hathaway Energy involves providing analytical support and superior customer service within the transportation services team, focusing on natural gas operations.
Responsibilities and impact
Daily responsibilities include analyzing natural gas nominations, processing data on electronic bulletin boards, serving as a point of contact for customer inquiries, and collaborating with various internal teams to resolve issues.
Experience and skills
Candidates should have a bachelor's degree and relevant experience ranging from 0 to 5+ years, with preferred skills in data analysis, communication, and knowledge of gas transportation.
Work environment and culture
Berkshire Hathaway Energy promotes a safe, inclusive, and diverse work environment, valuing employee contributions and commitment to customer satisfaction.
Company information
Berkshire Hathaway Energy is a leading natural gas transmission and storage company headquartered in Richmond, Virginia, operating across 10 states and focusing on innovative energy solutions.
Team overview
The candidate will join the transportation services team, which emphasizes teamwork, communication, and continuous improvement.
Job location and travel
The position is located in Columbia, SC, and requires working a rotating schedule including nights and weekends.
Unique job features
This role is analytical in nature and distinct from typical call center positions, requiring high attention to detail and problem-solving skills.
Company overview
Berkshire Hathaway Energy, a subsidiary of Berkshire Hathaway Inc., is a global energy company involved in the generation, transmission, and distribution of electricity. They make money through regulated utilities, renewable energy projects, and energy infrastructure investments. Founded in 1999 as MidAmerican Energy Holdings Company, it was rebranded in 2014 to reflect its parent company's ownership. The company is known for its significant investments in renewable energy, including wind and solar power, aligning with its commitment to sustainability and reducing carbon emissions.
How to land this job
Tailor your resume to highlight your analytical skills, experience with data analysis, and proficiency in Microsoft Office Suite, especially Excel, as these are critical for the Customer Service Representative position at Berkshire Hathaway Energy.
Emphasize your ability to communicate effectively and establish rapport with customers, as well as your experience in problem-solving and negotiation, which are key components of the role.
Apply through multiple channels, including Berkshire Hathaway Energy's corporate site and LinkedIn, to maximize your chances of being noticed for this customer service role.
Connect with professionals in the transportation services division at Berkshire Hathaway Energy on LinkedIn to inquire about the position, and consider ice breakers like asking about their experience with pipeline operations or expressing your enthusiasm for their commitment to sustainability.
Optimize your resume for ATS by incorporating keywords from the job description such as 'natural gas nominations,' 'data analysis,' and 'customer service' to ensure your application passes initial screenings.
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