Job summary
Job post source
This job is directly from Tyler Technologies
Job overview
The Associate Software Support Specialist provides basic-level software support to Tyler clients, ensuring timely resolution of client software issues through data analysis and troubleshooting.
Responsibilities and impact
Daily responsibilities include providing inbound software support via phone, web, or email, analyzing data reports, communicating with clients, and using the client management system to track issues.
Compensation and benefits
Eligible for the Annual Tyler Bonus and Software Support incentive plan based on performance objectives.
Experience and skills
Requires a Bachelor's degree or equivalent experience, excellent interpersonal and communication skills, and proficiency in Microsoft Office.
Career development
The role offers opportunities for growth in technological skills and knowledge of Tyler products through ongoing training and support.
Work environment and culture
Tyler Technologies emphasizes a culture of safety, equal employment opportunity, business ethics, and anti-harassment policies.
Company information
Tyler Technologies specializes in software solutions for the public sector, focusing on enhancing the efficiency of government operations.
Team overview
The candidate will join a team that collaborates closely to resolve client issues and enhance documentation.
Job location and travel
New hires will attend training in the Yarmouth, ME office, with potential travel preferred.
Application process
Candidates must attend an 8-week mandatory new hire training class starting June 16th, 2025, and complete necessary application documentation.
Unique job features
The position includes participation in HR-hosted events for new hires, providing insights into the company's history, mission, and values.
Company overview
Tyler Technologies is a leading provider of integrated software and technology services to the public sector, including local governments, schools, and other municipal entities. They generate revenue by offering a range of software solutions for public administration, courts and justice, public safety, and education, alongside professional services like consulting, implementation, and support. Founded in 1966, Tyler Technologies has grown through strategic acquisitions and organic expansion, establishing itself as a key player in the public sector technology market.
How to land this job
Position your resume to showcase your strong interpersonal skills and problem-solving abilities, which are crucial for the Associate Software Support Specialist role at Tyler Technologies.
Highlight your experience with data analysis and technical troubleshooting, emphasizing any relevant coursework or projects that demonstrate your analytical abilities and familiarity with software support processes.
Apply through multiple platforms, including Tyler Technologies' corporate site and LinkedIn, to broaden your reach and increase your chances of being noticed for this entry-level position.
Connect with professionals in the software support division at Tyler Technologies on LinkedIn, and consider ice breakers like asking about their experiences during training or inquiring about the most common client issues they encounter.
Optimize your resume for Applicant Tracking Systems (ATS) by incorporating keywords from the job description, such as 'software support,' 'data analysis,' and 'communication skills' to ensure your resume stands out in the screening process.
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