Job summary
Job post source
This job is directly from Delta Air Lines
Job overview
The Tower Agent (Global Cleanliness) at Delta Air Lines ensures efficient cabin servicing operations at LAX, playing a key role in maintaining cleanliness and service quality on aircraft.
Responsibilities and impact
The agent assigns and monitors cabin servicing activities, coordinates resources and communications for flight service needs, manages delays and callbacks, and ensures safety compliance in all operations.
Compensation and benefits
The position offers a starting pay of $27.23 per hour, competitive salary, profit sharing, performance incentives, 401(k) with up to 9% company contributions, paid vacation and personal time, paid holidays, parental leave, comprehensive health benefits, family care assistance, wellbeing programs, flight privileges, career development, and various employee discounts and recognition programs.
Experience and skills
Candidates must have a high school diploma or equivalent, be at least 18 years old with work authorization, possess strong communication, analytical, organizational, and multitasking skills, be able to type at least 30 WPM, and be willing to work rotating shifts; preferred qualifications include knowledge of OSS and RES systems, airport customer service or cabin services experience, and dispatch-related experience.
Career development
Delta offers career development programs to support long-term career goals and opportunities for advancement within the company.
Work environment and culture
Delta's culture emphasizes care, integrity, resilience, and servant leadership, fostering inclusion, community engagement, and sustainability in a dynamic and supportive work environment.
Company information
Delta Air Lines is a major airline focused on connecting people and places, known for its commitment to customer service and employee success with a strong emphasis on safety and operational excellence.
Team overview
The Tower Agent works with contracted cabin service groups and collaborates with various business lines to ensure effective aircraft servicing.
Job location and travel
This position is based in Los Angeles, California at LAX airport, requiring shift work including overnights and days off.
Unique job features
This role involves dynamic coordination of cabin servicing in a fast-paced airport environment with access to extensive employee benefits and development programs.
Company overview
Delta Air Lines is a major American airline headquartered in Atlanta, Georgia, operating over 5,000 flights daily and serving more than 300 destinations across 50 countries. The company generates revenue through passenger ticket sales, cargo services, and its SkyMiles loyalty program. Founded in 1924 as a crop-dusting operation, Delta has grown through strategic mergers and acquisitions, including the notable merger with Northwest Airlines in 2008, solidifying its position as one of the world's largest airlines.
How to land this job
Tailor your resume to emphasize your experience in managing dynamic operational environments, particularly your ability to coordinate multiple teams and resources efficiently, reflecting the Tower Agent role’s focus on cabin servicing and flight coordination at Delta Air Lines.
Highlight your communication skills, including proficiency with radio, phone, and computer dispatching tools, and your ability to relay critical information accurately and promptly, as these are key responsibilities in this position.
Apply to the Tower Agent position at multiple locations such as Delta Air Lines' official corporate careers page and LinkedIn to maximize your chances of being noticed by recruiters and hiring managers.
Connect with current Delta employees in the Global Cleanliness or Airport Operations divisions on LinkedIn, using ice breakers like asking about their experience working with cabin service teams or inquiring about how they manage the challenges of shift work and operational changes at LAX.
Optimize your resume for ATS by incorporating keywords from the job description such as 'cabin servicing,' 'dispatching,' 'safety-conscious,' 'customer service,' 'SIDA Badge,' and 'problem-solving' to ensure it passes initial automated screenings.
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