Job summary
Job post source
This job is directly from Aveanna Healthcare
Job overview
The Manager, End User Computing at Aveanna Healthcare leads a technical support team to ensure efficient IT service delivery and end user computing support within the organization.
Responsibilities and impact
The role involves managing tier 2 technical support and an outsourced tier 1 Service Desk team, overseeing ticket queues, training and motivating staff, maintaining hardware and software, and ensuring excellent customer service.
Experience and skills
Requires at least 3 years managing a team, 3 years in technical support, 5 years supporting LAN/WAN, TCP/IP, and Active Directory, with strong communication, organizational, and technical skills; certifications like A+, Network+, and ITIL are preferred.
Work environment and culture
Aveanna Healthcare promotes a diverse, inclusive, and supportive workplace culture with employee connection groups, social circles, and community service initiatives.
Company information
Aveanna Healthcare is recognized as the #1 company to work for in Georgia in 2024, emphasizing employee support, diversity, and community commitment.
Team overview
The candidate will manage a team of End User Computing Technicians and an outsourced Service Desk team, focusing on collaboration and performance.
Job location and travel
The job is performed in an office environment or remotely during agency operating hours, with some physical activity required.
Application process
Applicants are instructed not to submit resumes through headhunters or agencies without agreements; compliance with health-related requirements is mandatory.
Unique job features
The position offers leadership over both internal and outsourced IT support teams, with a focus on technical expertise and customer service excellence.
Company overview
Aveanna Healthcare is a leading provider of pediatric and adult home healthcare services in the United States. They specialize in offering skilled nursing, therapy, and medical services to patients in their homes, focusing on improving quality of life and clinical outcomes. The company generates revenue through insurance reimbursements, private pay, and government programs like Medicaid and Medicare. Founded in 2017, Aveanna has grown rapidly through strategic acquisitions and a commitment to compassionate, high-quality care.
How to land this job
Position your resume to highlight your leadership experience managing technical support teams, emphasizing your ability to supervise tier 1 and tier 2 support staff and manage outsourced service desk operations.
Focus on showcasing your technical expertise with LAN/WAN, TCP/IP, Active Directory, Microsoft operating systems, Exchange, VMWare, and troubleshooting PC hardware, aligning with the job's essential technical requirements.
Apply through multiple channels such as Aveanna Healthcare's official corporate careers page, LinkedIn, and other reputable job boards to maximize your application's visibility.
Connect with current Aveanna Healthcare IT or End User Computing team members on LinkedIn; use ice breakers like commenting on their recent posts about team culture or asking about their experience with Aveanna's employee support groups to start conversations.
Optimize your resume for ATS by integrating keywords from the job description like 'End User Computing,' 'tier 2 technical support,' 'Active Directory,' 'Service Desk management,' and 'customer service excellence' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn connections, allowing you to focus more on preparing for interviews and networking.
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