Job summary
Job post source
This job is directly from Reputation
Job overview
The Customer Success Manager, Healthcare at Reputation drives customer success by managing key accounts and aligning client goals with the company's product offerings to enhance customer experience and business growth.
Responsibilities and impact
The role involves managing $2M+ ARR across 15+ accounts, creating and executing account strategies, advocating for customers, driving product adoption, presenting performance metrics, building strong client relationships, and collaborating with internal teams to maximize customer satisfaction and company revenue.
Compensation and benefits
The position offers flexible PTO, 10 paid holidays, 4 wellness days, health, dental, vision insurance, 401k, paid parental leave, disability and life insurance, employee assistance programs, and access to various wellness and financial wellbeing perks.
Experience and skills
Candidates should have 3-5 years in Customer Success, SaaS, or healthcare, with skills in product adoption, renewals, churn mitigation, analytical problem-solving, consultative approach, and strong communication; a Bachelor's degree is required.
Career development
Reputation offers career growth with paid training and tuition opportunities, supporting employees who desire to excel and grow within the organization.
Work environment and culture
Reputation values diversity, equity, inclusion, teamwork, perseverance, and a performance-based culture with flexible work arrangements and active employee resource groups.
Company information
Reputation is a Silicon Valley-based company founded in 2013, specializing in AI-powered customer experience management, trusted by major brands and backed by top venture capital firms.
Application process
Applicants must apply directly; third-party agency candidates are not accepted, with a focus on diversity and inclusion in hiring.
Unique job features
The role stands out by offering a chance to work with high-profile clients in healthcare and enterprise SaaS, supported by innovative AI-driven products and a strong company culture.
Company overview
Reputation, headquartered in Scottsdale, AZ, specializes in online reputation management (ORM) and customer experience solutions. The company provides a platform that helps businesses measure, manage, and enhance their online reputation, turning customers into local advocates. By offering services that build and scale a brand's digital presence, Reputation generates revenue through subscriptions and service fees. Notably, the company has achieved significant milestones, including surpassing $100 million in annual revenue, and is recognized for its innovative approach to maintaining and improving brand reputation in real-time.
How to land this job
Position your resume to highlight your experience managing enterprise-level customer accounts, especially in SaaS and healthcare sectors, emphasizing your ability to handle $2M+ ARR and multiple accounts simultaneously.
Focus on showcasing your expertise in Customer Success methodologies such as Customer Journey Mapping and Success Plans, and your skills in driving product adoption, renewals, and upsells while mitigating churn risk.
Apply through multiple channels including Reputation's corporate careers page, LinkedIn, and other job boards where Reputation posts this role to maximize your application visibility.
Connect with current Customer Success Managers or team members in the healthcare division at Reputation on LinkedIn; use ice breakers like commenting on their recent posts about customer success trends or asking about their approach to managing high-value accounts.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Customer Success Manager,' 'SaaS,' 'healthcare,' 'product adoption,' 'renewals,' 'strategic account management,' and 'customer lifecycle,' ensuring your resume aligns with the role's specific requirements.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms to apply through, and discover LinkedIn contacts for networking, freeing up your time to focus on interview preparation and skill development.
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