Job summary
Job post source
This job is directly from griddable.io
Job overview
The Senior Director, Customer Success Management at griddable.io leads the Account Success team focused on telecommunications customers, driving strategy for Signature Success Plan renewals and growth to maximize customer value and satisfaction.
Responsibilities and impact
The role involves leading a team of 10+ CSMs, executing Signature offers, developing executive relationships, managing high-risk customers, collaborating with sales teams, overseeing talent retention and training, monitoring KPIs, and driving product adoption strategies.
Experience and skills
Candidates must have 8+ years in leadership with customer success and team management experience, strong critical thinking, communication skills, talent management expertise, and familiarity with Salesforce products; telecommunications experience and Salesforce certifications are preferred.
Work environment and culture
The company supports an office-flexible work environment with an expectation of two days in-office weekly when local to an office, emphasizing customer centricity, teamwork, resourcefulness, and flexibility.
Team overview
The candidate will lead a team of over 10 Customer Success Managers focused on telecommunications within the Technology, Media, and Telecommunications business segment.
Job location and travel
This is an office-flexible role with an expectation to be in-office two days a week when local to an office.
Unique job features
The role offers leadership over a strategic customer success plan with deep enterprise customer engagement and cross-team collaboration to drive renewals and growth.
Company overview
Griddable.io is a technology company specializing in data synchronization and integration solutions for enterprises, focusing on enabling secure, real-time data movement across hybrid and multi-cloud environments. The company’s core product offers a platform that helps businesses manage, replicate, and transform data between on-premises databases and cloud services, supporting digital transformation initiatives. Griddable.io generates revenue primarily through subscription-based licensing of its software to large organizations seeking to modernize their data infrastructure. Founded by experienced technologists and backed by notable investors, the company was acquired by Oracle in 2019, expanding Oracle’s cloud data management capabilities. Candidates should be aware of Griddable.io’s emphasis on innovation in data connectivity and its integration into Oracle’s broader product ecosystem.
How to land this job
Tailor your resume to emphasize leadership in customer success management, especially your experience managing large teams and driving enterprise-level customer strategies relevant to telecommunications and technology sectors.
Highlight your expertise in renewal and growth strategies for high-value customer plans, showcasing your ability to align cross-functional teams including sales, renewals, and account executives to improve customer satisfaction and retention.
Apply through multiple channels such as griddable.io’s corporate career page, LinkedIn, and relevant job boards to maximize your exposure for the Senior Director, Customer Success Management role.
Connect with current Customer Success leaders and team members at griddable.io on LinkedIn; use ice breakers like commenting on recent company initiatives around Signature Success Plans or asking about team culture and growth opportunities to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer success strategy,' 'Signature Success Plan,' 'enterprise customer management,' 'renewals,' 'telecommunications,' and 'team leadership' to ensure your resume passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, identify optimal job boards, and discover LinkedIn connections for networking, allowing you to focus your energy on preparing for interviews and strategic follow-ups.
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