Job summary
Job post source
This job is directly from USLI
Job overview
The Desktop Support Engineer Level I at USLI provides first-level technical support to community members, ensuring smooth operation and user education within the company.
Responsibilities and impact
The role involves troubleshooting technical issues, responding to support requests via phone, email, or in person, escalating complex problems to higher-level engineers, documenting support interactions, and educating users on systems and tools.
Compensation and benefits
The salary range is $56,000 to $62,000 with benefits including performance-based triannual bonuses, fully paid medical benefits for full-time employees, profit-sharing, free daily lunch on-site, and access to over 450 annual personal and professional development courses.
Experience and skills
Candidates need at least one year of application support or similar experience, a strong customer service mindset, clear communication skills for technical and non-technical users, and the ability to manage multiple tasks effectively.
Career development
USLI offers more than 450 annual personal and professional development courses, supporting continuous learning and career growth.
Work environment and culture
USLI fosters a vibrant, inclusive, and diverse community valuing caring, attitude, respect, empathy, and energy, promoting open dialogue on diversity, equity, inclusion, and belonging.
Company information
USLI is an insurance company committed to innovation, collaboration, and growth, emphasizing community values and making a meaningful impact in the insurance industry.
Job location and travel
The position is located in Denver with working hours from 9 a.m. to 5 p.m. ET.
Unique job features
The job includes unique perks such as free daily lunch on-site and a profit-sharing program, along with a strong emphasis on community culture and user education.
Company overview
United States Liability Insurance Group (USLI) specializes in underwriting low premium, low hazard specialty insurance products. They generate revenue by offering a diverse range of insurance policies, including professional liability, commercial package, and personal lines, catering to small businesses and non-profit organizations. Founded in 1867, USLI is a member of the Berkshire Hathaway family of companies, which provides them with robust financial backing and stability. Their commitment to customer service and innovation in the insurance industry makes them a reputable and forward-thinking employer.
How to land this job
Position your resume to emphasize your strong customer service mindset and ability to communicate technical information clearly to both technical and non-technical users, aligning with USLI's community-focused values of Caring, Attitude, Respect, Empathy, and Energy.
Highlight your experience troubleshooting hardware, software, and operating systems, along with your analytical problem-solving skills and ability to document and escalate issues effectively, as these are key responsibilities for the Desktop Support Engineer role.
Apply through multiple channels including USLI's corporate careers page and LinkedIn to maximize your visibility and chances of being noticed by recruiters.
Connect with current USLI IT support or technology team members on LinkedIn to inquire about the role and company culture; use ice breakers such as commenting on recent company initiatives around diversity and inclusion or asking about their experiences with USLI's technology environment.
Optimize your resume for ATS by incorporating keywords like 'technical support,' 'troubleshooting,' 'customer service,' 'hardware,' 'software,' 'escalation,' and 'documentation' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications across platforms, identify relevant LinkedIn contacts for networking, and ensure your resume is ATS-friendly, freeing you to focus on preparing for interviews and skill development.
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