Job summary
Job post source
This job is directly from Default
Job overview
The IT Desktop Support Technician supports and maintains computer networking and telecommunication systems, ensuring end user devices are properly installed and functioning to support company productivity.
Responsibilities and impact
The technician installs, modifies, and repairs hardware and software, resolves technical support tickets, tests system functionality, consults with users on hardware/software needs, evaluates software compatibility, trains users, documents updates, and participates in after-hours on-call rotation.
Experience and skills
Requires an associate degree or higher in computer science or related field, prior helpdesk or IT experience, strong problem-solving, communication, organizational skills, basic networking knowledge, and a customer-service focus.
Job location and travel
Full-time position, Monday through Friday, 40 hours per week, schedule set by supervisor, with travel required.
Unique job features
Includes hands-on problem solving, training users through various methods, and participation in after-hours on-call rotation.
Company overview
Default is a New York-based startup founded in 2021 that develops a workflow platform tailored for modern go-to-market (GTM) teams. The company is financially backed by prominent investors such as Craft Ventures and 8VC. With a team of five employees spread across two locations, Default has secured a total funding of $6.6 million. The company's innovative platform aims to streamline and enhance the efficiency of GTM operations, positioning itself as a key player in the workflow management sector.
How to land this job
Tailor your resume to emphasize your experience with hardware and software installation, troubleshooting, and maintaining end-user devices, aligning with the Desktop Support Technician role at Default.
Highlight your problem-solving skills, ability to communicate technical information clearly to non-technical users, and your customer-service focus, as these are key requirements in the job description.
Apply through multiple channels including Default's corporate careers page and LinkedIn to maximize your exposure and chances of landing the role.
Connect with IT department employees at Default on LinkedIn, using ice breakers like asking about their experience with the IT after-hours on call rotation or inquiring about recent technology upgrades they've implemented.
Optimize your resume for ATS by including keywords from the job description such as 'hardware installation,' 'software troubleshooting,' 'networking principles,' 'customer service,' and 'technical support.'
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job posting sites, and find relevant LinkedIn contacts, freeing you to focus on preparing for interviews and skill enhancement.
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