Job summary
Job post source
This job is directly from Sprinklr
Job overview
The Senior Lead - VOIP Engineer at Sprinklr leads the architecture and technical direction of next-gen voice infrastructure, ensuring high availability and scalability for mission-critical voice communication in the CCaaS platform.
Responsibilities and impact
The role involves designing and implementing VOIP infrastructure, architecting session border controllers, defining call routing standards, leading scalability and security initiatives, troubleshooting live traffic, collaborating with cross-functional teams, and mentoring junior engineers.
Compensation and benefits
The salary range is $161,000 to $269,000 with eligibility for discretionary bonuses, commissions, and equity plans. Benefits include a 401k plan with full company contributions, flexible paid time off, parental leave, life and disability insurance, and comprehensive health coverage including medical, dental, and vision.
Experience and skills
Candidates need 12+ years in Telephony/VoIP/CPaaS, strong knowledge of VoIP protocols and networking, hands-on experience with SBCs, media servers, WebRTC, FreeSWITCH, Kamailio/OpenSIPs, RTPEngine, and strong C/C++ programming and debugging skills. Cloud deployment experience is preferred.
Career development
Sprinklr invests in employee growth with continuous learning opportunities through LinkedIn Learning and promotes wellbeing with meditation, fitness, and mental health resources.
Work environment and culture
Sprinklr fosters an inclusive, judgment-free culture valuing diversity and belonging, emphasizing employee wellbeing and equal opportunity.
Company information
Sprinklr is a leading enterprise software company specializing in unified customer experience management with AI, serving over 1,000 global enterprises including Microsoft and P&G, headquartered in New York City.
Job location and travel
The position is US-based with options for remote work implied by the global employee base and cloud infrastructure focus.
Unique job features
This role is a hands-on leadership position influencing architecture and best practices in a high-impact, scalable voice infrastructure environment within a top-tier enterprise software company.
Company overview
Sprinklr is a leading customer experience management platform that helps businesses manage and optimize customer interactions across various digital channels. Founded in 2009 by Ragy Thomas, the company offers solutions for social media management, advertising, marketing, research, and customer care. Sprinklr generates revenue through subscription-based services, providing enterprises with tools to enhance customer engagement and drive business growth. The company has grown significantly, acquiring several firms to expand its capabilities and establishing itself as a key player in the customer experience industry.
How to land this job
Tailor your resume to highlight extensive hands-on experience in VoIP engineering, specifically with FreeSWITCH, Kamailio/OpenSIPs, RTPEngine, and Session Border Controllers (SBC).
Emphasize leadership skills and technical direction capabilities, showcasing your experience in architecting scalable, secure, and high-availability voice infrastructure in carrier-grade environments.
Apply through multiple platforms including Sprinklr’s official corporate careers site and LinkedIn to maximize your application visibility and reach.
Connect on LinkedIn with Sprinklr’s engineering and VoIP teams; use ice breakers like commenting on recent Sprinklr product updates, mentioning shared connections, or expressing enthusiasm for their next-gen voice infrastructure projects.
Optimize your resume for ATS by incorporating keywords from the job description such as 'VoIP protocols', 'SIP', 'RTP', 'NAT traversal', 'carrier-grade telephony', 'FreeSWITCH', and 'session border controller' to ensure it passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application portals, and discover relevant LinkedIn contacts, allowing you to focus on preparing for interviews and networking effectively.
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