Job summary
Job post source
This job is directly from DNEG for their Prime Focus Technologies division.
Job overview
The Customer Program Manager at Prime Focus Technologies leads customer programs to ensure seamless execution and alignment with client goals, impacting delivery success and client satisfaction.
Responsibilities and impact
The role involves end-to-end program delivery, customer engagement as a liaison, cross-functional coordination with teams like Product and Engineering, and driving operational excellence through issue resolution and process improvement.
Experience and skills
Requires 8-12 years in program or project management, preferably in media-tech or SaaS, with strong Agile and Waterfall knowledge, excellent communication, and stakeholder management; PMP or PRINCE2 certification and media/AI familiarity are preferred.
Company information
Prime Focus Technologies is a global leader in media and entertainment cloud technology, offering AI-first Smart Media Asset Management solutions to broadcasters and studios.
Job location and travel
The position is based in New York/New Jersey, USA, likely in an office environment with cross-functional team collaboration.
Unique job features
The role uniquely involves managing complex media-tech programs with AI-driven media asset management products like CLEAR®, emphasizing strategic customer program leadership.
Company overview
DNEG (Double Negative) is a leading visual effects (VFX) and animation company specializing in creating high-quality visual content for the film, television, and entertainment industries. Founded in 1998 and headquartered in London, DNEG has contributed to numerous award-winning projects, including blockbuster films like "Inception," "Interstellar," and "Dune," earning multiple Academy Awards for its groundbreaking VFX work. The company generates revenue by providing VFX, animation, and post-production services to major studios and streaming platforms globally. DNEG is known for its cutting-edge technology, creative expertise, and collaborative culture, making it a prominent player in the entertainment industry. Candidates should be aware of its reputation for innovation and its focus on delivering visually stunning storytelling experiences.
How to land this job
Position your resume to highlight extensive experience in program or project management within media-tech or enterprise SaaS environments, emphasizing your ability to manage complex, multi-stakeholder programs and deliver results aligned with client goals.
Emphasize skills in Agile and Waterfall methodologies, stakeholder management, cross-functional team leadership, and your experience coordinating between product, engineering, QA, and support teams to ensure seamless program execution.
Apply through multiple channels including DNEG's official corporate careers page and LinkedIn to maximize visibility and increase your chances of being noticed for the Customer Program Manager role.
Connect with current employees in the Product Implementation & Client Success division at DNEG on LinkedIn; initiate conversations by referencing recent projects or innovations at Prime Focus Technologies or by asking about their experience working on AI-driven media asset management solutions like CLEAR®.
Optimize your resume for ATS by incorporating keywords such as 'program management,' 'media-tech,' 'SaaS,' 'Agile,' 'Waterfall,' 'stakeholder management,' and 'cross-functional collaboration' to ensure it passes initial screening filters.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn contacts for networking, and optimize your resume for ATS, allowing you to focus your time on preparing for interviews and strategic networking.
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