Job summary
Job post source
This job is directly from Inspire
Job overview
The Incident and Problem Management Senior Analyst at Inspire leads major incident response and problem management to reduce incidents and improve IT service management.
Responsibilities and impact
The role involves leading major incident triage and communication, managing problem tickets, conducting root cause analysis, collaborating with technical and business teams, and maintaining knowledge base documentation.
Experience and skills
Requires a bachelor's degree in a related field, ITIL and ServiceNow certifications or experience, at least 3 years in ITSM process design and management, strong communication, leadership, project management skills, and ability to work under stress.
Work environment and culture
Inspire values teamwork and innovation in a multi-brand restaurant environment focused on creating flavorful experiences.
Company information
Inspire is a multi-brand restaurant company with over 33,000 restaurants including Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC worldwide, emphasizing food as an experience.
Team overview
The role reports to the Manager of IT Service Management and works within Inspire Shared Services focusing on e-commerce and infrastructure platforms.
Unique job features
The position includes leading major incident processes as Incident Commander and driving long-term incident reduction using ITIL best practices.
Company overview
INSPIRE is a global technology company specializing in innovative software solutions for businesses across various industries. They generate revenue through subscription-based models, licensing fees, and professional services, including consulting and custom software development. Founded in 2005, INSPIRE has a history of pioneering advancements in artificial intelligence and cloud computing, establishing itself as a leader in digital transformation. Their commitment to continuous innovation and customer-centric approach has earned them a strong reputation and a diverse client base worldwide.
How to land this job
Tailor your resume to highlight your expertise in Incident and Problem Management within ITIL frameworks, emphasizing your role in leading major incident processes and root cause analysis.
Showcase your experience with ServiceNow and other ITSM tools, as well as your ability to communicate effectively with senior leadership during outages and disruptions.
Apply through multiple platforms including Inspire's corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current Inspire IT Service Management team members on LinkedIn, using ice breakers such as commenting on recent major incident resolutions or asking about best practices in problem management at Inspire.
Optimize your resume for ATS by including keywords like 'Incident Commander,' 'Major Incident Management,' 'ITIL,' 'ServiceNow,' 'root cause analysis,' and 'Problem Management' to ensure your resume passes automated screenings.
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