Job summary
Job post source
This job is directly from Materion Corporation
Job overview
The Service Desk Technician II at Materion Corporation provides IT support to non-technical end-users, handling hardware and software issues to ensure smooth IT operations.
Responsibilities and impact
The technician will provide IT support via phone and in person, troubleshoot and resolve technical problems, install and maintain equipment, manage user accounts, update tickets, and escalate issues as needed to meet service level agreements.
Experience and skills
Requires an Associate Degree or equivalent IT support experience, 2-3 years in IT support or service desk, knowledge of desktop software and hardware, strong communication skills, and US citizenship; preferred qualifications include Windows troubleshooting and self-motivation.
Work environment and culture
Materion promotes an inclusive, respectful environment with opportunities for growth and supports veterans and diversity in the workplace.
Company information
Materion Corporation is an equal opportunity employer focused on compliance with federal laws and supporting veterans and employees with disabilities.
Application process
Applicants must provide complete information and may request accommodations under the Americans with Disabilities Act; hiring is contingent on export compliance eligibility.
Unique job features
The role involves working within IT Service Management frameworks and requires export compliance eligibility due to handling U.S. controlled technology.
Company overview
Materion Corporation is a global leader in advanced materials, specializing in high-performance engineered materials used in a variety of industries including aerospace, defense, electronics, and energy. The company generates revenue through the production and sale of specialized alloys, beryllium products, and precision coatings. Founded in 1931 as Brush Engineered Materials, Materion has a rich history of innovation and has continually expanded its product offerings and market reach. Their commitment to quality and technological advancement makes them a key player in the materials science sector.
How to land this job
Tailor your resume to emphasize your experience in IT support, specifically highlighting your skills in troubleshooting hardware, software, and peripheral devices, as well as your ability to provide exceptional customer service to non-technical users at Materion Corporation.
Highlight your proficiency with PC imaging, software installation, first-level network administration tasks such as user account management, and ticketing system usage, aligning with the responsibilities outlined in the job description.
Apply through multiple platforms including Materion Corporation's official corporate careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with IT support team members or hiring managers within Materion Corporation on LinkedIn; use ice breakers like commenting on recent company IT initiatives or asking about the team’s approach to customer support challenges to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'IT support,' 'troubleshooting,' 'customer service,' 'PC imaging,' 'network administration,' and 'ticketing system,' ensuring your resume passes automated screenings effectively.
Use Jennie Johnson's Power Apply feature to automate tailored resume creation, multi-channel applications, and LinkedIn networking, allowing you to efficiently focus your energy on preparing for interviews and skill enhancement.
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