Job summary
Job post source
This job is directly from Paladin Technologies
Job overview
The Help Desk Technician 1 at Paladin Technologies provides essential IT and AV support to end-users, ensuring smooth operation of technology systems within the company.
Responsibilities and impact
The role involves troubleshooting IT and AV systems, managing help desk tickets, escalating complex issues, configuring hardware and software, documenting procedures, providing training, and supporting users remotely including after-hours as needed.
Compensation and benefits
The position offers an hourly pay range of $20.00 to $25.00 depending on experience, with benefits including medical, dental, vision insurance, life insurance, disability coverage, telemedicine, 401(k) plan, PTO, sick leave, and paid holidays.
Experience and skills
Candidates should have 2+ years of remote help desk support experience, knowledge of communications devices, networking, Virtual Desktops, Active Directory, Office 365, and strong communication skills; A+ certification and macOS/iOS knowledge are preferred.
Career development
Paladin Technologies provides ongoing training and complex client projects to support professional growth and a rewarding career in technology solutions.
Work environment and culture
The company promotes an inclusive, equal opportunity work environment with a clean, orderly office setting and values diversity and accommodation for applicants.
Company information
Paladin Technologies is a leading North American systems integrator specializing in building technology solutions including security, audio-visual, and network infrastructure, with nearly 1,600 professionals across 18 offices in the US and Canada.
Job location and travel
The position is office-based with low to moderate noise levels and requires occasional after-hours support; the company has multiple offices across North America.
Application process
Applicants are encouraged to contact Human Resources for accommodations during the application process; only selected candidates will be contacted for interviews.
Unique job features
The job includes unique responsibilities such as global support via remote connectivity, endpoint provisioning with Microsoft Intune, and involvement in sophisticated integrated systems technology projects.
Company overview
Paladin Technologies is a leading systems integration company specializing in designing and deploying advanced security, communications, and audio-visual solutions. They generate revenue by providing comprehensive services that include consulting, installation, and maintenance of integrated systems for various industries such as healthcare, education, and commercial enterprises. Founded through the merger of several regional firms, Paladin has a rich history of growth and innovation, positioning itself as a trusted partner for complex technological projects.
How to land this job
Tailor your resume to emphasize your experience supporting IT and AV systems, especially troubleshooting and end-user support in remote help desk environments, as this aligns directly with Paladin Technologies' needs.
Highlight your proficiency with Microsoft Intune, Active Directory, Office 365, and basic networking skills, including wired and wireless troubleshooting, since these are key technical requirements.
Apply through multiple platforms such as Paladin Technologies' official corporate careers page and LinkedIn to maximize your application visibility and chances of consideration.
Connect with current employees in Paladin's IT or help desk divisions on LinkedIn, using ice breakers like asking about their favorite part of working at Paladin or inquiring how the team manages after-hours support challenges to build rapport.
Optimize your resume for ATS by incorporating keywords from the job description such as 'help desk support,' 'Active Directory,' 'Microsoft Intune,' 'remote connectivity,' and 'problem-solving,' ensuring your resume passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored resume submissions, multi-channel applications, and LinkedIn networking outreach, freeing you to focus on preparing for interviews and skill development.
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